Job Title: Customer Service Advisor
Company: Hoxton Wealth
Location: London, UK
Contract Details: Full-time, permanent
Hoxton Wealth is a leading financial services company based in London, UK. We are dedicated to providing our clients with exceptional financial planning and investment management services. As we continue to grow, we are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Advisor.
As a Customer Service Advisor, you will be the face of our company and the first point of contact for our clients. Your main responsibility will be to provide excellent customer service and support to our clients, ensuring their needs are met and their expectations are exceeded.
Key Responsibilities:
1. Act as the first point of contact for clients, providing exceptional customer service and support via phone, email, and in-person interactions.
2. Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
3. Handle client inquiries, complaints, and requests in a timely and professional manner.
4. Assist clients with account openings, transfers, and other administrative tasks.
5. Collaborate with other team members to ensure a seamless and efficient customer experience.
6. Keep up-to-date with industry knowledge and company products and services to provide accurate and relevant information to clients.
7. Identify opportunities to improve processes and procedures to enhance the overall customer experience.
8. Adhere to company policies and procedures, as well as regulatory requirements.
Qualifications and Skills:
1. Previous experience in a customer service role, preferably in the financial services industry.
2. Excellent communication and interpersonal skills.
3. Strong problem-solving and decision-making abilities.
4. Ability to work well under pressure and handle multiple tasks simultaneously.
5. Proficient in Microsoft Office and CRM software.
6. Knowledge of financial products and services is a plus.
7. A positive attitude and a passion for delivering exceptional customer service.
8. High attention to detail and accuracy.
9. Ability to work independently and as part of a team.
Why Work for Hoxton Wealth:
At Hoxton Wealth, we value our employees and strive to create a positive and inclusive work environment. As a Customer Service Advisor, you will have the opportunity to work with a dynamic and diverse team and make a real impact on our clients' lives. We offer competitive salary and benefits, as well as ongoing training and development opportunities to help you grow in your career.
If you are a customer-focused individual with a passion for the financial services industry, we want to hear from you! Apply now to join our team as a Customer Service Advisor at Hoxton Wealth in London, UK.
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