* Growing entrepreneurial business in Chester
* Head of level role reporting directly into the CEO
About Our Client
As the Head of Operations, you will report directly to the CEO, taking on a pivotal role in driving the performance and success of the business's customer acquisition and onboarding processes. This is a full-time, office-based position in Chester, where you will have the opportunity to make a real impact on the company's operational efficiency.
Job Description
This Head of Operations role will be a hands-on role balancing Customer Experience for a multifaceted business and using large data sets to support business decisions.
Overall you'll find yourself responsible for tasks such as:
* Responsible for the successful landing on new customer acquisitions.
* Driving operational excellence across the business by streamlining areas such as customer onboarding processes and identifying efficiencies that enhance customer satisfaction and business performance.
* Analyse current operational procedures to identify areas for improvement and implement changes that deliver measurable impact.
* Manage a team, with structures to be confirmed upon appointment, allowing you to shape and influence the operational framework.
* Indirectly manage relationships between third-party field sales leaders and business customers, ensuring alignment of expectations and achievement of customer acquisition targets.
* Lead the complaints function, taking responsibility for resolving escalations swiftly and efficiently, with a focus on improving the client experience.
* Collaborate with senior leadership to align operational goals with broader business objectives, driving change and executing strategies effectively.
* Foster a culture of continuous improvement within the team, encouraging innovative thinking and proactive problem-solving.
The Successful Applicant
A successful Head of Operations leader should have:
* Proven experience in a senior operations or leadership role, ideally within a sales-driven, customer-focused environment.
* Experience working in a customer acquisition focused organisation.
* Strong analytical skills and a passion for improving processes and driving efficiency.
* Ability to lead teams indirectly while fostering a culture of collaboration and high performance.
* A proactive, strategic thinker with the energy and drive to deliver results.
* Excellent communication and relationship-building skills.
What's on Offer
* An attractive salary range of £54,000 to £60,000 per annum with an average £20,000 annual bonus based on business performance.
* A rewarding role in a leading company in Chester.
* SLT role reporting into CEO level.
* The chance to lead a team of dedicated professionals.
* A positive and friendly company culture.
If you're a leader with a passion for customer service, apply now for the Head of Operations role and take your career to the next level.
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