Job Description
Our client is a leading manufacturer of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements.\n\nThey are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site based role.\n\nResponsibilities:\n\n * Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer visits\n\n * Technical service projects and supportive technical data generation, developing and implementing testing programs\n\n * Maintaining and populating central knowledge database for product and application information\n\n * Updating, populating and maintaining the master data file\n\n * Availability for site visits to support sales staff technically\n\n * Manning technical helpline telephone and tech support inbox\n\n * Updating CRM database, forwarding sales leads to relevant salespeople and distributors\n\n * Preparation of presentations and materials\n\n * Hosting webinars and training sessions and hands-on demonstrations\n\n * Handling of product quality complaints\n\n * Attending exhibitions\n\n * Assistance in promotional video filming activities\n\n * Creation and control of technical datasheets\n\n * Writing of technical articles and product PR in collaboration with marketing department\n\n * Technical content creation for blog, brochures, distributor website etc. supporting marketing activities\n\n * Creation of case studies, application profiles and product sales tools\n\n * Identify and attend relevant conferences and exhibitions\n\n * Identify and attend relevant training courses to enhance skills\n\nCandidate Profile:\n\n * Full driving license\n\n * Able to work independently, with weekly supervision\n\n * Ability to travel in UK and Europe\n\nIn return they are offering an attractive package, 10% Pension, Bonus Scheme, PMI, Death in Service, 25 days holiday (3 to be taken at Christmas) and on-site parking\n\nWhitehall is the Recruitment Specialist for the Chemical, Polymer, Coatings and Life Science Industries