Role:
Salary Band 3, £12,209 per annum, (£25,098 Pro rata)
Location: Agile, Forth Banks and homeworking
Hours/Contract: 18 Hours per week, Perm
Working for #TeamNP
Our purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job – and that’s where our 2,000-strong team of police staff and 200 volunteers come in.
As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.
As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.
Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.
Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.
The role
Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Criminal Justice Team as a Victim & Witness Support Services Administrator.
Are you passionate about making a difference in people’s lives? Join our dynamic team and play a crucial role in enhancing the efficiency and effectiveness of our services. As a key member of our unit, you’ll undertake a variety of administrative and casework duties, support the management and processing of victim-related data, and provide invaluable advice and information to the public.
What you’ll do
1. Input and extract data from computer systems within required deadlines in support of the flow of information ensure the smooth delivery of victim services and provision of information.
2. Receive and process Information and assign to the appropriate case to ensure all files and accurate, actions are up to date and completed in a timely manner.
3. Ensure that section records and performance data are maintained utilising paper and computer systems to log information that can be retrieved when required in support the objectives of the section.
4. Provide a document creation and maintenance service, using a full range of desktop functions available in the word processing package to produce documents and tables which convey a professional image.
5. Receive and proactively action telephone/text/live chat/email enquiries including those from members of the public, providing and receiving information, responding and routing as appropriate, to ensure a professional, sensitive and discrete service is provided at all times whilst managing customer expectations.