Lakelovers, part of Sykes Holiday Cottages, have the exciting opportunity for a Laundry Operative to join their Ambleside team!
What we Offer:
Paying a salary of £22,308 for 37.5 hours per week, Monday to Saturday, 9am-5.30pm (with a day off in the week).
Plus access to our annual STIP scheme up to 5% of your salary.
33 days annual leave including bank holidays.
An additional day off for your Birthday.
Two volunteering days per year.
Enhanced maternity and paternity policy.
Your Responsibilities:
Reporting into our Local Lead Supplier – Housekeeping, our newest Laundry Operative will become a key player within our Housekeeping team, responsible for:
1. Progressing the day-to-day operation of the Property Services Housekeeping function, building an essential rapport with our suppliers, progressing guest complaints, assisting with any issues at a property, checking properties and spot-checking suppliers.
2. The count of freshly laundered linen delivery onto the shelf, recording shortfalls and rejects.
3. Linen preparation for the weekly departures of all agency managed properties into individual property packs.
4. Managing stock levels, advising when auxiliary items need ordering and replenishing with plenty of time.
5. Managing the soiled linen as it’s returned, ensuring the area is tidy, before it’s collected by the Laundry.
6. Using a fleet vehicle to check agency managed properties that have been vacant for 5 days or more, pre-arrival checks, or when special attention is required.
7. Spot checking suppliers to ensure standards are being met and celebrating successes while driving direction and improvement to meet the NPS targets.
8. Working with suppliers over telephone, email, WhatsApp, or face to face on a daily basis to ensure changeovers are completed as expected.
9. Providing practical information and feedback to the Local Supplier Lead to promote performance of the department.
Skills and Qualifications:
A full, clean driving licence is essential as part of this role, as well as excellent communication skills and teamwork!
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