Description About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What You'll Be Doing As the Planning & Forecasting Lead you will Work with operational managers and staff to actively allocate/reallocate staff to ensure optimal customer service is maintained. Timely and insightful problem definition and intervention along with a forward thinking, proactive approach to resource management. Manage and develop the operational planning, in line with company processes. The production of all operational forecast and capacity models. Implement new ways of working in the production of business forecasts. Engage with other key areas to ensure that the operational impact of activities is accurately assessed and understood and reflected in all plans. What We’re Looking For Management Experience. Have a thorough knowledge of Contact forecasting & MI reporting metrics including the use of Erlang. Experience of working in a similar operational planning role with headcount of circa 400. Demonstratable experience of working across multiple functions within an organisation, creating relationships and exhibiting great stakeholder management. What You Can Expect From Us Generous pension contributions with an employer contribution of up to 14% Real living wage 25 days starting annual leave allowance (rising with service) plus your birthday off Onsite Parking (in Crawley offices) Income protection, critical illness cover & death in service insurance Work from abroad policy for all levels Employee healthcare Parental and adoption leave Learning & development opportunities, paid for professional qualifications and study support Travel season ticket loans Subsidised restaurant in our Crawley office Volunteering days and charity payroll giving Onsite gym Ride-to-Work scheme Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”. Perks Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career. Salary Range