Job summary An exciting opportunity has arisen for a conscientious and supportive Medical Secretary to join our busy and dedicated team based within Ridgeway at Roseberry Park. Roseberry Park is an inpatient forensic mental health unit providing services and delivering care to the Tees Valley area. This unit is situated on Marton Road, Middlesbrough and benefits from free on-site parking and is easily accessed by car, bus and bicycle. As a member of the Ridgeway Admin Team, you will work in an open plan office alongside other administrators. The open plan office is an area of high activity, and no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role. You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role. Main duties of the job Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, an interest in working in a health care setting and a 'can do' attitude The Medical Secretary role is pivotal in the day to day operations of the medical and multidisciplinary teams. As part of this role, you will work closely with Consultants, Medics, clinicians, Senior Managers and the wider Secure Inpatient Service teams to provide the best possible care to the service user. We are looking for someone who is able to multitask in a busy environment, communicate confidently, prioritise their workload and meet deadlines and build strong working relationships with a variety of people. About us Benefits for staff working in the Trust include: Free parking, car sharing and Cycle to Work Scheme. Access to Trust gyms, independent counselling, physiotherapy, Occupational Health, free flu vaccinations, Employee Support, Mindfulness Training, Employee Psychology and Staff Retreats. Generous NHS pension and annual leave package (27 days plus bank holidays). Regular 1-2-1s, quarterly supervision and annual appraisal, providing opportunity for discussion around achievements, challenges, aspirations and training and development opportunities. Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals, highlighting outstanding work through our Greatix and Star Award schemes. We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones. Our organisation is on a 'Journey to Change', creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our staff, for the right roles, at the right time. Date posted 29 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 346-FMH-200-24-A Job locations Roseberry Park Hospital Marton Road Middlesbrough TS4 3AF Job description Job responsibilities Please read the job description thoroughly, as this will give you a clear picture of the day to day duties and tasks. Job description Job responsibilities Please read the job description thoroughly, as this will give you a clear picture of the day to day duties and tasks. Person Specification Qualifications Essential BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent (i.e. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale. IT Qualification (i.e. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9) Experience Essential Implementing and maintaining systems and processes within an administration team. Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service. Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information. Co-ordinating meetings and associated duties. Extracting data and report preparation. Participation in service and quality improvement initiatives. Advanced typing skills and inputting data accurately and efficiency. Knowledge Essential Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines. A sound understanding of quality improvement initiatives. Organising and completing demands and workloads meeting deadlines using delegation where necessary. Problem solving for an area of work or developing alternative or additional procedures. Knowledge/Skills/Experience Essential Adaptable approach to communication, professional with all staff, carers and service users Negotiating and influencing skills Accurately transcribe data from a variety of sources, including digital dictation software Flexible approach to working with the ability to use own initiative within role, using discretion when making decisions Ability to work autonomously and proactively and be accessible to team to support workload. Human resources policies and procedures. To be able to critically analysis, appraise and problem solve. Maintain concentration and attention to detail whilst also dealing effectively with interruptions. Person Specification Qualifications Essential BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent (i.e. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale. IT Qualification (i.e. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9) Experience Essential Implementing and maintaining systems and processes within an administration team. Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service. Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information. Co-ordinating meetings and associated duties. Extracting data and report preparation. Participation in service and quality improvement initiatives. Advanced typing skills and inputting data accurately and efficiency. Knowledge Essential Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines. A sound understanding of quality improvement initiatives. Organising and completing demands and workloads meeting deadlines using delegation where necessary. Problem solving for an area of work or developing alternative or additional procedures. Knowledge/Skills/Experience Essential Adaptable approach to communication, professional with all staff, carers and service users Negotiating and influencing skills Accurately transcribe data from a variety of sources, including digital dictation software Flexible approach to working with the ability to use own initiative within role, using discretion when making decisions Ability to work autonomously and proactively and be accessible to team to support workload. Human resources policies and procedures. To be able to critically analysis, appraise and problem solve. Maintain concentration and attention to detail whilst also dealing effectively with interruptions. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Tees Esk and Wear Valleys NHS Foundation Trust Address Roseberry Park Hospital Marton Road Middlesbrough TS4 3AF Employer's website https://www.tewv.nhs.uk/ (Opens in a new tab)