Job summary To provide a comprehensive, efficient and effective Chemotherapy booking service in order to meet the National patient waiting times targets. To support and liaise with the other Chemotherapy Coordinator/Navigator and stakeholders to ensure good, well organised patient experiences. To ensure nursing staff to patient ratio is safe when reviewing the clinics for patients. The post holder will be required to provide excellent customer service to all service users, ensuring that they are always polite and courteous. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all service specialities included within the chemotherapy suite activity, which will enable them to deal with any service-related queries. This is a multi - skilled and multi - tasked role, and therefore the post holder will be expected to have good knowledge and understanding of the Chemotherapy Navigator role, in their absence. Main duties of the job The main duties of this role include, but are not exclusive to: Managing patients waiting for an appointment from referrals to the Chemotherapy Suite. The safe and effective bookings of these patients to the Chemotherapy Suite diary in line with the booking rules and considering patient to nurse ratios. That new patients are booked into the appropriate appointment slots and liaising with the clinical and medical staff, ensuring that the suite runs efficiently. Constructing and scheduling activity lists as per department guidelines. This may mean undertaking clinic changes and cancellations in accordance with operating procedure and ensuring re-scheduled appointments are at no detriment to the patient's treatment plan. This will be done in liaison with the chemotherapy nursing team and haematology/oncology consultants. Ensuring that patients are offered a choice of appointment as national guidance and ensuring that patients who have either i) requested changes to their appointment or ii) have had their appointment changed by the clinicians, are offered appropriate revised dates over the phone. Ensuring that all appointments made and/or changes made to existing appointments are confirmed by telephone to all concerned Liaising closely with and responding to internal and external queries relating to appointments and activity. This will include reasons for non-attendance and rescheduling appointments. Please see the attached document for more details. About us As colleagues at the Trust, we will always be guided by our Proud to CARE values : Compassion: Treating everyone with kindness - welcoming diversity and inclusion, considering individual needs; and challenging inappropriate behaviours outside of our values. Ambition : Aspiring to be the best - reaching high standards, providing exceptional care and services; and achieving measurable improvements in people's health and wellbeing. Respect: Valuing and appreciating everyone - listening, learning, and acting on their experiences, being open and honest; and recognising that working with others brings benefits. Encouragement: Opportunities for all - supporting education and development, helping people to bring their improvement ideas to life and speak-up; and getting everyone involved in our future. Date posted 05 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year n/a Contract Fixed term Duration 12 months Working pattern Full-time Reference number 166-DCSC-7014535 Job locations NGS Macmillan Unit Chesterfield Royal Hospital, Calow Chesterfield S445BL Job description Job responsibilities For a more detailed and comprehensive job description and person specification, please see the attached document. Job description Job responsibilities For a more detailed and comprehensive job description and person specification, please see the attached document. Person Specification Qualifications & Training Essential Education to GCSE standard (or equivilent) Experience Essential Previous administrative experience and experience of working with the general public Excellent communication and organisational skills Experience of working with a wide range of professionals Experience of working with different IT packages - Careflow, Outlook etc Understands and is committed to a caring approach to patients, relatives/carers Desirable Previous NHS experience Experience of working in a Healthcare, Surgical, Medical or Emergency Care setting Skills and Knowledge Essential Able to demonstrate a caring approach to patients and relatives and ensures that dignity and respect are maintained at all times Able to communicate routine information verbally and in writing, to staff, patients and relatives Able to prioritise own workload Able to work under own initiative within the boundaries of the role Demonstrates awareness of the importance of working as part of a team Attention to detail Knowledge of healthcare systems and procedures Proven ability to proactively solve complex problems Desirable Previous administrative/coordinator role within the NHS Good understanding of others workloads within the unit and our division Personal Attributes Essential Able to deal with exposure to bereavement, dealing with challenging or emotional situations Professional appearance/approach to work Good team member with a caring and approachable manner Adaptable and flexible to service requirements Ability to use initiative, prioritising own workload with a methodical approach Ability to communicate effectively with all levels of staff including senior managers, consultants, junior medical staff, nurses etc Excellent time keeping, being punctual and reliable Demonstrates Proud to CARE Values Essential Deomstrates the Trusts commitment to CARE: Compassion; Ambition; Respect; Encouragement Person Specification Qualifications & Training Essential Education to GCSE standard (or equivilent) Experience Essential Previous administrative experience and experience of working with the general public Excellent communication and organisational skills Experience of working with a wide range of professionals Experience of working with different IT packages - Careflow, Outlook etc Understands and is committed to a caring approach to patients, relatives/carers Desirable Previous NHS experience Experience of working in a Healthcare, Surgical, Medical or Emergency Care setting Skills and Knowledge Essential Able to demonstrate a caring approach to patients and relatives and ensures that dignity and respect are maintained at all times Able to communicate routine information verbally and in writing, to staff, patients and relatives Able to prioritise own workload Able to work under own initiative within the boundaries of the role Demonstrates awareness of the importance of working as part of a team Attention to detail Knowledge of healthcare systems and procedures Proven ability to proactively solve complex problems Desirable Previous administrative/coordinator role within the NHS Good understanding of others workloads within the unit and our division Personal Attributes Essential Able to deal with exposure to bereavement, dealing with challenging or emotional situations Professional appearance/approach to work Good team member with a caring and approachable manner Adaptable and flexible to service requirements Ability to use initiative, prioritising own workload with a methodical approach Ability to communicate effectively with all levels of staff including senior managers, consultants, junior medical staff, nurses etc Excellent time keeping, being punctual and reliable Demonstrates Proud to CARE Values Essential Deomstrates the Trusts commitment to CARE: Compassion; Ambition; Respect; Encouragement Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Chesterfield Royal Hospital NHS Foundation Trust Address NGS Macmillan Unit Chesterfield Royal Hospital, Calow Chesterfield S445BL Employer's website https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)