We are partnered with a leading digital transformation and cyber security consultancy, specialising in delivering public and private sector outcomes that modernise systems, processes, and technologies. They drive impactful change through advanced digital solutions and are looking to appoint an experienced Practitioner who will lead on User-Centred Design (UCD) activity across the consultancy whilst also undertaking user research work.
This role will be instrumental in shaping and delivering user-focused digital transformation initiatives within government programmes, ensuring user needs are met and that services are accessible. The Head of UCD Practice will work closely with multidisciplinary teams, providing management across user research, content design, service design/interaction design and performance analysis, while aligning with the wider development team.
RESPONSIBILITIES:
* Grow and Lead the UCD practice, driving strategy and embedding user research, content design, service design, interaction design, and performance analysis across public and private sector projects.
* Initiate and progress projects through discovery, alpha, beta and into live, leading by example and ensuring a high standard of work completed by all UCD resource.
* Champion user needs and accessibility within digital transformation, data & AI projects, ensuring compliance with the government service standard and the equivalence within regulated industries.
* Build and devel...