Job summary Schoolacre Surgery are looking for a GP receptionist to join our friendly team initially on a bank basis and then will be required to cover maternity leave. Must be well presented and have good IT skills. Previous GP Practice experience is desirable. Main duties of the job To be successful in our team, we are looking for someone who is dynamic in their approach and able to balance multiple tasks. We pride ourselves on our compassionate nature with our patients, and this is an essential characteristic that we are looking for. Flexibility is a must, as we work on a shift basis with the normal opening hours of 8am to 6.30pm. We would require any successful candidate to be able to cover other shifts outside their regular pattern to assist with holiday cover. Previous experience is preferred, however it is not essential as full training will be provided to the successful candidate About us We are small family practice located in Shard End with a patient list size of 3,000. We pride ourselves on our team spirit and if successful, you will find yourself part of a fun and approachable work group with a passion for self-improvement and progression opportunities. We actively promote from within - and hope that our staff members feel supported in their role. We encourage our staff to take on their own areas of responsibility and ownership, and to develop autonomous skills, giving them a step into their future careers within the non-clinical side of the NHS. Date posted 11 November 2024 Pay scheme Other Salary £11.50 an hour Contract Bank Duration 6 months Working pattern Part-time Reference number A1351-24-0006 Job locations 2 Schoolacre Road Birmingham B34 6RB Job description Job responsibilities Reception duties include the following: (this list is not exhaustive) Booking telephone appointments through inbound calls. Calling and messaging patients with regards to their care needs - managing appointments and health campaigns and working with priorities set by the management team. Updating patient records - Accurate information and full documentation of actions. Processing online consultation forms. General administrative tasks. Ability to differentiate differing needs of a wide population and adjust processes and protocols to suit the patient need. Safeguarding vulnerable patients - full training provided as first point of contact to recognise and flag safeguarding concerns. Job description Job responsibilities Reception duties include the following: (this list is not exhaustive) Booking telephone appointments through inbound calls. Calling and messaging patients with regards to their care needs - managing appointments and health campaigns and working with priorities set by the management team. Updating patient records - Accurate information and full documentation of actions. Processing online consultation forms. General administrative tasks. Ability to differentiate differing needs of a wide population and adjust processes and protocols to suit the patient need. Safeguarding vulnerable patients - full training provided as first point of contact to recognise and flag safeguarding concerns. Person Specification Qualifications Essential GCSE Grade A-C in Maths and English Desirable Minimum previous job specific training: patient/customer service Experience of working directly with members of the public in a busy patient/customer facing environment Experience of answering telephone calls in a high call volume environment Experience of working as part of a team Person Specification Qualifications Essential GCSE Grade A-C in Maths and English Desirable Minimum previous job specific training: patient/customer service Experience of working directly with members of the public in a busy patient/customer facing environment Experience of answering telephone calls in a high call volume environment Experience of working as part of a team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Schoolacre Surgery Address 2 Schoolacre Road Birmingham B34 6RB Employer's website https://www.schoolacresurgery.nhs.uk/ (Opens in a new tab)