Job Purpose (Role Definition):
To manage the Company’s Acute Care and ventilation portfolio, and promote, sell and provide after sales support for all the products including first class repair and maintenance servicing.
Main Duties and Responsibilities
* Achieve and deliver consistent results in line with set targets and objectives which will support Company’s business plan in terms of sales, gross profit, market presence and brand awareness of the Company’s products in the assigned territory.
* Plan, recommend and execute strategies to convert accounts in hospital care to the use of Inspiration Healthcare and distributed products in a rapidly developing market.
* Engage in selling to accounts, including qualification, demonstration, and closure of sales of our critical care and temperature management products, positioning our technology as the new standard in critical care and in patient warming.
* Deliver product demonstrations and conduct negotiations with physicians and hospital administrators, including EBME (electro-biomedical engineering team), critical care, theatre managers and procurement managers.
* Provide support, training and education to customers in conjunction with the Clinical Team and the Product Manager to ensure that product demonstrations are effective.
* Collaborate with your line manager and internal cross functional teams in planning and executing sales strategies to convert accounts to our own and distributed products.
* Provide after sales product support and training provision to a competent level.
* Promote and sell maintenance contracts and managed service contracts for the Company’s product range.
* Test, diagnose, repair and calibrate customers equipment, ensuring that it is fully operational.
* Use the necessary tools/instruments as required for correct and safe performance of your tasks.
* Ensure paperwork and documentation is up to date and accurate for traceability of all repairs and parts used.
* Work closely with the In-House Technical Support Team to ensure timely delivery of product servicing requirements.
* Work collaboratively with Customer Experience, Technical Support Admin, Product Management, Marketing and the wider Sales Team to ensure customer needs are met.
* Provide information to your line manager including market trends, competitive activity, product design needs, regulatory governance, quality control management and production requirements.
* Maintain thorough technical and sales product knowledge including the ability to demonstrate products, position products versus competitive products and in-service end-users.
* Provide business reports and regular sales forecasts to your line manager, as required.
* Strengthen the quality and volume of relationships between the Company and existing and new customers by means of regular meetings and telephone contact.
* Address patient and customer issues effectively and in a timely manner, seeking support and guidance where required.
* Comply with hospital access credentialing requirements, including competency exams and immunisation, as required.
* Maintain organisational culture, values, and reputation in all markets and with all staff, customers, suppliers, principals, partners, and regulatory/official bodies.
* Attend exhibitions and other events to promote the Company’s products and services, as required.
* Participate in the Company’s 24/7 telephone support service by being available out of hours and for the possible delivery of emergency hire equipment.
* Adhere to the Company’s Quality policy and objectives, and the requirements of the Company’s Business Management System through Trackwise
* Actively participate as a member of the sales team in terms of maintaining sales morale, building a successful sales function, and proactively contributing
Management Responsibilities
None
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