Mobility In Motion are recruiting for a Customer Experience Advisor! Check it out!
Location: Alfreton, DE55 7JR
Salary: Competitive, DOE
Contract: Full time, Permanent
Benefits: 23 days holiday, Auto enrol pension scheme, Life insurance cover, Profit Related Pay, Free on-site car park, Employee Assistance Programme, Full Training provided
We are Mobility In Motion (MiM) and we are recruiting!
We operate in a growth market and are the market leaders in our area of expertise.
What do we do?
We offer a full range of mobility products directly to customers who need these to maintain their mobility and independence.
Due to continued business growth, we have a requirement for a Customer Experience Advisor to join the Sales and Marketing Team here in Alfreton!
As our Customer Experience Advisor, you will assume responsibility for:
1. Taking in-bound enquiries from all sources
2. Advising the customer on products and services that would best suit their needs
3. Maintaining a good relationship with existing customers and promoting new business
4. Being cross-trained across all areas of the sales function
5. Maintaining an excellent level of product knowledge through self-study and supported development
6. Ensuring all customers are advised considerately through the decision-making process
7. Updating the database/CRM with customer records
8. Contacting potential customers to arrange appointments
9. Resolving any sales related issues with customers
10. Providing basic technical assistance to customers calling in with enquiries
There is no cold calling required for this position; it is a mix of inbound call handling and outbound call follow-ups!
The Ideal Candidate:
We are looking for a Customer Service professional with effective questioning and listening skills, who can help customers in a positive and friendly manner.
In addition to this, it would be great if you had:
1. An excellent telephone manner
2. A genuine passion for helping people
3. Confidence using Microsoft Excel, Word, internet & email
4. The ability to work to agreed processes & procedures to deliver daily KPI’s
5. Consistency and a positive attitude to your working day
6. Call centre, customer service or sales experience is an advantage but more importantly your attitude
In-depth training will give you all the product knowledge you need to excel in this role.
If you’re looking for a job where you can genuinely go home at the end of the day saying that you’ve made a positive difference to someone’s life, then let’s have a conversation, click on ‘APPLY’ today!
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