Customer Service Administrator
Location: Cheshire
Hours: Monday to Thursday 8:45am - 5:00pm, Friday 8:45am - 3:45pm
Are you an organised and detail-oriented professional with excellent communication skills? We are looking for a Customer Service Administrator to join our busy and dynamic team in Runcorn.
About the Role
As a key member of the Customer Service Team, you will play a vital role in supporting the Sales Department and acting as a crucial link between Sales Managers and customers.
Key Responsibilities:
* Raise quotations, orders, and pro-formas, processing them through Nav.
* Handle customer queries and liaise with relevant departments for resolutions.
* Provide occasional cover for reception duties, including welcoming visitors.
* Prepare for and attend daily and weekly update meetings.
* Raise invoices and credit notes.
* Maintain strong customer relationships.
* Assist with occasional switchboard call coverage.
This list is not exhaustive, and responsibilities may evolve as the role develops.
What We’re Looking For:
* Previous experience in a sales administration role is beneficial but not essential.
* Strong communication skills, both internally and externally.
* Professional and courteous manner when dealing with customers.
* Excellent IT, numeracy, and organisational skills.
* Confident telephone manner and keen attention to detail.
* Self-motivated with the ability to ...