We're embarking on an exciting digital transformation, evolving our service into a sophisticated eCommerce marketplace for home services (Broadband, Energy, Insurance, etc.).
This transformation will revolutionise how people discover, compare, and purchase essential home-moving services. As our new Product Designer, you'll lead the design of our digital-first purchasing experience, creating intuitive flows and engaging designs that help customers make confident decisions about their home services.
We're looking for candidates with proven experience working on major marketplace platforms such as Airbnb, Booking.com, or Amazon. You should have a demonstrable track record of improving crucial eCommerce metrics including conversion rates, average order value, cart abandonment rates, time to purchase, and search success rates. Experience with designing for regulated industries is desirable.
We're seeking a well-rounded designer who combines technical expertise with strong interpersonal skills and brings the following professional qualities to our team:
The ideal candidate will bring a strong portfolio that showcases their user-centred design solutions and excellent visual design skills, with particular attention to branding, layout, and micro-interactions. You should be able to translate complex problems into elegant, user-friendly solutions while effectively communicating your design decisions and their impact. Experience working closely with developers to ensure high-quality implementation is essential.
Additionally, we'll be particularly impressed by candidates who bring an understanding of Jobs To Be Done methodology, familiarity with the energy, broadband, or insurance sectors, and strong commercial acumen. Experience working remotely and as part of an agile product team, including participation in Scrum meetings and product sprints, would be advantageous but is not essential.
We're transforming our customer-facing platform from a primarily phone-based model to a powerful eCommerce marketplace where users can:
Compare
Compare and purchase home services instantly.
Personalise their home move package based on their specific needs.
Transparent
Access transparent pricing and service comparisons.
Manage
Manage their entire home move journey through a single digital interface.
Checkout
Complete seamless checkout processes for multiple services.
Track
Track and manage their purchased services in real-time.
We're looking for someone who can:
1. Design our new eCommerce user experience from browse to purchase, including product discovery, comparison tools, and checkout flows.
2. Create compelling product pages that help users make informed decisions about complex services.
3. Develop intuitive navigation and filtering systems for our service marketplace.
4. Design dynamic pricing displays and comparison features.
5. Conduct UX research and testing to validate your design concepts and optimise conversion.
6. Create and maintain our design system to support a consistent shopping experience.
7. Develop a mobile-first approach to service discovery and purchase.
8. Design personalisation features that help users find relevant services quickly.
Someone with proven experience designing eCommerce or marketplace platforms, with at least 3 years focused on digital purchasing experiences, along with demonstrable experience in:
1. Designing high-conversion product discovery journeys.
2. Optimising checkout flows with conversion rates of 3%+
3. Implementing search and filtering systems that drive sales.
4. Designing mobile-first, online shopping experiences.
5. Creating upsell and cross-sell user journeys.
6. Implementing post-purchase flows and customer accounts.
With expert knowledge in:
1. eCommerce UX patterns and best practices.
2. Product page and listing page design.
3. Accessibility standards (WCAG).
4. Search and filtering systems.
Whilst being proficient in:
1. Figma (advanced).
2. Prototyping tools (Principle, ProtoPie, or similar).
We would love to see examples of your work showcasing:
1. Before/after conversion rate improvements you've achieved.
Interested in working as a Senior Product Designer at Just Move In?
Simply email us your CV, cover letter, and link to your online portfolio, together with a nice (short) message about yourself and why you think you'd be perfect for the role.
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