Norvic Healthcare is a family run business registered as a Domiciliary care provider located in Taverham. With over 20 years of experience in providing homecare to the community we are committed to be one of the best in our industry. We support individuals at home with varying needs relating to physical health, disability, mental health, and dementia.
We are looking for a great Registered Manager to join our team in Norfolk. The Registered Manager will provide high-quality homecare services that support the rights of clients to live the lives they choose as far as they are able. The registered manager is directly accountable to the senior management team and to the regulatory body for domiciliary care, the Care Quality Commission (CQC).
If you are ready to enhance people’s lives whilst living in their own homes, and work in an empowering and enabling environment, this a fantastic opportunity for you.
Key Responsibilities
- Efficiently manage the day-to-day running of the service.
- Allocate resources and monitor performance to deliver high-quality home care to clients.
- Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
Duties and specific responsibilities
* Manage the day-to-day functionality of the service.
* Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures.
* Undertake training and development to keep up to date with the law, best practices, and changes in company policy, CQC regulations which include the 5 key questions and government legislation. Apply this knowledge to day-to-day management and delivery of care.
* Understand and monitor health and safety in the workplace and in the field.
* Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business.
* Effectively manage and record complaints and incidents.
* Carry out investigations relating to the quality of the service and use findings to make improvements.
* Be prepared to work flexibly to ensure the safe delivery of the service.
* Provide excellent service to service users, staff, and clients.
* Promote the rights of each service user and keep their wishes at the centre of their care and support.
* Make sure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support.
* Make sure a written individually tailored care and support plan has been created and agreed that respects the client’s wishes and promotes their dignity and privacy. Agree on appropriate risk control measures to reduce identified risks.
* Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
* Apply excellent communication skills with clients, their families and representatives, staff, and other health and social care professionals to deliver high-quality homecare services.
* Keep all information about clients and their families secure and confidential.
* Lead, manage, support and mentor staff.
* Adhere to the code of conduct/confidentiality in the office and be respectful of peers, working cohesively.
* Liaise with the Operations Manager and her team to manage the effective recruitment, induction and training of the care coordinators, supervisor, care workers and other staff.
* Identify ongoing training needs and ensure staff are up to date with current best practice.
* Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times.
* Liaise with the Operations Manager to implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters.
* Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles.
* Carry out annual appraisals and monitoring of staff performance.
* Ensure all emergency on-call issues are dealt with effectively.
* Promote the business encouraging development and organising collaborative events within the community.
* Attend external meetings and represent the service in a positive manner.
* Participate in the growth and development of the business. Work with the senior management team to achieve fees targets and deliver within budget.
* Provide weekly, monthly, quarterly and annual reports to the company board
* Liaise with the Operations Manager and her team to complete regular monthly audits of client and carer files.
This list is not exhaustive and from time to time you may be required to undertake additional duties.
This job description will be updated from time to time at the discretion of management in response to changing business needs.
The benefits of joining:
- Competitive Salary
- Career progression and personal development
- 30 days Paid holidays
- An outstanding management team to support you all the way
- Performance related bonus
- Death in service insurance
- Company Pension
- Health & wellbeing programme
- On-site parkinG
- Referral programme
Requirements:
- 5 years of care experience in the UK or abroad (with an understanding of the UK legislations), with at least 2 years as a CQC Registered Manager
- NVQ 5 Level (desirable)
- A full UK Driving Licence and access to a vehicle
- A strong desire to care for people
- Alternate weekend availability is required
- Effective written and verbal communication skills
- Ability/Flexibility to be inclusive of the On- Call roster when required/availability to be contacted OOH alternative weekends