Company Description Inside Global is a global agency dedicated to delivering growth and revenue opportunities for B2Btech companies, from Global brands such as Google, Oracle and HPE to AI start-ups. As a result of demand and growth, we're looking for a talented Client Success Manager to join the team in Liverpool. Role Description The Client Success Manager will be responsible for; • Project manage campaigns, from set-up right the way through to renewal and growth • Manage first level contact with clients on a daily basis over phone and email • Create campaign status reports - both internally and externally • Attend and manage weekly calls, monthly insights, quarterly reviews and project launch meetings • Liaise internally with Client Success Administrators, Account Directors and Co-Founders • Work with the service delivery team to provide from clients • Check accuracy of work and feedback any changes needed prior to it becoming client facing • Have a good understanding on your clients’ objectives, internal marketing & sales strategy and plans and how it relates to our work • Retain 100% clients through consistent project management, effective programme management, optimisation, amendment and suggestions • Pro-actively demonstrate and communicate to clients where we are having success and where we can improve each day, week and month • Assist with commercial conversations and actions • Escalate big up-sell opportunities to your Account Directors and Co-Founders Attributes Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service Excellent communication and interpersonal skills Ability to multi-task and prioritize effectively Highly organised Experience in B2Btech or sales development industry is desirable but not necessary A bachelor's degree in Business, Marketing, or related field is desirable but not necessary Role Details Full-time on-site, 0830 - 1700 City centre location Fun, growing company Exposure to great clients Uncapped commission package Clear career progression