Job Overview
You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.
Why work for LKQ
We are a people first organisation for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.
Key Responsibilities
1. Responsible for retail operations, resources, and customer service within the branch, including line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi-skilled team.
2. Conducting regular colleague reviews to strengthen engagement and support development, educating on the importance of a safety-first culture.
3. Delivering structured daily briefings to ensure all colleagues are aligned with key business metrics and KPI measures.
4. Ensuring compliance with health and safety legislation at all retail counter areas.
5. Maintaining branch standards to achieve operational excellence.
6. Ensuring operational efficiency to promote a safety-first culture and complete relevant E-learning modules.
7. Leading a retail team with a customer-first attitude, ensuring customer service is prioritized.
8. Adhering to returns, credits, and warranty processes to enhance customer experience.
9. Maintaining shelf availability through accurate stock movement processes.
10. Delivering customer-first service through efficient pick to manifest times and achieving all SLAs.
11. Collaborating with operations and sales teams to maximize customer opportunities.
12. Minimizing customer effort by ensuring a robust Click & Collect process.
13. Setting up the branch for growth through best-in-class retail operations and exceptional SLAs.
14. Ensuring retail operations are compliant with financial audits.
Skills and Experience
1. Excellent communication skills to develop customer relationships.
2. High levels of focus, energy, and drive.
3. Commitment to delivering best-in-class service for customer experience excellence.
4. Flexibility in day-to-day tasks to support the branch strategically.
What we offer
1. Pension
2. 22 days annual leave
3. Hapi benefits retail discount
4. Staff discount
5. Genuine career progression
6. Access to a 24-hour Employee Assistance Programme for financial and wellbeing support
LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world-class logistics operation in the UK and Ireland. We lead the market through innovative digital and service offerings, supporting our customers every step of the way. If you want to start your career with LKQ Euro Car Parts, apply now.
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