Due to continued growth, we are looking to recruit an experienced Service Coordinator to join a leading global business in their brand new service hub in Winsford.
The successful candidate will be required to organise and oversee the operations of a team of field service engineers. This role involves scheduling appointments, ensuring effective communication between the field service team and clients, managing logistics for field service tasks.
Additionally, the role includes managing customer accounts to ensure timely payments and collections.
Key Responsibilities:
* Scheduling and Dispatching: Coordinate, schedule, and assign service orders to field technicians.
* Client Coordination: Communicate with clients to understand their service needs and ensure their satisfaction.
* Financial Record Keeping: Record all financial transactions, including sales, purchases, income, and payments relating to service operations.
* Accounts Management: Manage service accounts payable and receivable, ensuring timely payments and collections for service operations.
* Record Keeping: Maintain accurate records of all service activities and transactions to ensure operational transparency.
* Logistics Support: Organize transportation of tools and equipment according to the engineering schedule.
* Performance Assessment: Continuously assess the performance of the field service team and provide feedback for improvement to service management team.
* Inventory Management: Manage the inventory of equipment and supplies to ensure field service technicians have the necessary tools.
* Communication: Keep the field service team informed about changes in schedules or client requirements.
* Strategy Development: Be an active part of the service team driven to develop and implement strategies to improve the efficiency and effectiveness of field service operations.
* Compliance: Ensure engineers visit customers with correct documentation relating to health & safety regulations and quality standards.
* Issue Resolution: Be the first point of contact for customer issues or conflicts that arise during field service operations, autonomy to resolve low level challenges whilst escalating those requiring further attention.
* ERP Management: Operate SAP ERP, Field Service Management (FSM), and ticketing systems to manage all service transactions.
Requirements:
* Proven experience in a service administration role.
* Experience in mobile engineering operations.
* Proficiency with SAP or similar systems.
* Proficiency in Microsoft Office applications (Access, Excel, Word).
* Background in manufacturing and/or engineering is advantageous.
* Familiarity with financial challenges specific to field service operations