Summary
Gibson & Brennan are a fast growing estate agency who are looking to hire an apprentice that wants to kick-start their career in the exciting world of residential sales! This customer facing role involves providing essential administrative support to ensure successful property sales while gaining hands on experience in a fast paced environment.
Wage
£13,312 a year
Training course
Junior estate agent (level 2)
Hours
Monday - Friday: 8:30 AM - 6:00 PM Saturday: 9:00 AM - 5:00 PM (with a weekday off) 1 hour unpaid lunch break
40 hours a week
Possible start date
Monday 24 March
Duration
1 year 1 month
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As an apprentice at Gibson & Brennan, you’ll:
* Proactively engage in door to door canvassing, visiting properties listed with other agents that have not sold successfully to offer our services. (This is a key part of the role and requires confidence and strong communication skills.)
* Canvass the local area to generate leads and identify potential sellers.
* Assist in listing properties by gathering key details and photos for marketing.
* Support the sales team with administrative tasks and client inquiries.
* Shadow experienced estate agents during property viewings.
* Conduct market research to help with pricing strategies.
* Help prepare marketing materials, including brochures and online listings.
* Maintain accurate client records and appointment schedules.
* Provide exceptional customer service to clients in person and over the phone.
* Attend training sessions to develop your skills as a future estate agent.
* Learn how to conduct property valuations and understand client needs.
* Work collaboratively with the team to ensure smooth day to day operations.
Where you’ll work
Suite 4, Sharp House
The Gloucesters, Cromton Close, Basildon
Basildon
SS14 3AY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CROWN VOCATIONAL TRAINING LIMITED
Your training course
Junior estate agent (level 2)
Equal to GCSE
Course contents
* To demonstrate an understanding of the competitive market-place and commerciality of Estate Agency, Innovation, recognising opportunities and referrals.
* To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting.
* To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition.
* Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.
* Appropriate use of social media sites, ie. Facebook, Twitter, LinkedIn, and smartphone applications.
* Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.
* To be able to demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs.
* To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation.
* Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.
* Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages).
Your training plan
Junior Estate Agent level 2 Apprenticeship Standard
20% off-the-job training
Functional skills if required
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Presentation skills
* Analytical skills
* Logical
* Initiative
* Patience
* A full UK Driving licence
* Confidence
Other requirements
A full UK driving licence and your own vehicle is required at time of application (essential for conducting property viewings).