* New leadership role
* Excellent B2B business
About Our Client
This is a large-scale organisation within the logistics distribution and supply chain industry. They are recognised for their extensive global network and high standard of service. With a strong workforce in excess of 5,000, they continue to expand and deliver a high level of service to their customers.
Job Description
* Manage a team of technicians within the customer service department.
* Resolve technical queries and provide solutions to improve customer satisfaction.
* Oversee the daily operations of the customer service department.
* Work closely with other departments to ensure smooth business operations.
* Implement strategies to improve service delivery and customer experience.
* Maintain a high level of technical knowledge within the team.
* Ensure compliance with company policies and industry regulations.
* Regularly review and analyse performance metrics to improve service delivery.
The Successful Applicant
A successful Customer Service Manager should have:
* A strong background in logistics, business administration, or a related field.
* Proven experience in a Customer Service managerial role within the logistics distribution and supply chain industry.
* Exceptional leadership skills and the ability to manage a team effectively.
* Excellent problem-solving skills and the ability to handle technical queries.
* Strong knowledge of industry regulations and compliance requirements.
What's on Offer
* An attractive salary package around £40,000, with a range from £36,000 to £44,000, depending on experience and qualifications.
* A positive and supportive work environment that encourages growth and development.
* The opportunity to work with a diverse and dedicated team in Burton on Trent.
* The chance to make a real impact in a growing company within the logistics distribution and supply chain industry.
If this sounds like the right opportunity for you, we encourage you to apply today. #J-18808-Ljbffr