SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.
We are recruiting for a Client Coordinator to join our team. You will have an opportunity to work with some of the world's leading brands!
We are looking for a candidate who is comfortable working within a client-facing environment. Ideally, you will possess strong administration and organizational skills and be happy working in a fast-paced artwork and packaging environment. Candidates with excellent attention to detail and strong telephone skills are of particular interest. This position focuses on client services and client support.
This role can be worked on a hybrid basis or full time in the office.
JOB RESPONSIBILITIES
You will be working with a client where you will provide a unique service. You will be part of the client services team responsible for the communication of technical information for the purpose of creating new and existing product packaging. Full training will be given.
Responsibilities will include but are not limited to:
* Liaising daily with the Product Launch and Change team.
* Interacting with the Artwork Production and QC team.
* Entering client information into the Product Lifecycle Management system.
* Communicating job progress and answering customer queries by telephone and email.
* Interpreting results/reports and taking appropriate actions while liaising with staff and clients.
* Producing electronic certificates, reports, and invoices accurately and timely.
* Contributing to credit control activities as required.
* Liaising with and supporting the Global sales and marketing managers as required.
* Booking in and sending out samples.
* Participating in team meetings and following through on actions/projects.
* Contributing to the upkeep and improvement of office processes and procedures.
QUALIFICATIONS / REQUIREMENTS
Enjoy working as part of a team.
Ability to communicate with staff and clients at all levels.
Good IT skills including MS Word, Excel, and Outlook as you will be responsible for amending Excel spreadsheets.
Good literacy and numeracy skills as you will be producing reports and documents.
Ability to work under pressure and determine and organize priorities with minimal supervision.
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