Customer Relations Manager
Location: Birmingham
Salary: £35,000–£40,000 + Lucrative Commission Structure
An exciting opportunity has arisen for a highly motivated and dynamic Customer Relations Manager to join a prestigious luxury care home provider based in Birmingham. Renowned for delivering exceptional care and hospitality, this organisation is seeking an experienced professional to lead their customer relations efforts and contribute to their ongoing success.
About the Role:
As the Customer Relations Manager, the successful candidate will play a pivotal role in enhancing the organisation’s profile and ensuring an excellent client experience. They will be responsible for driving occupancy within the care homes, building and maintaining strong relationships with clients and families, and ensuring that every interaction reflects the provider's premium brand.
Key responsibilities include:
* Managing the customer journey from initial enquiry through to admission, delivering a seamless and professional experience.
* Developing and implementing strategies to drive occupancy rates and meet targets.
* Building long-lasting relationships with residents, families, and professional stakeholders.
* Conducting tours of the care homes and showcasing the facilities and services.
* Collaborating with care home teams to maintain the highest standards of service.
* Monitoring and analysing customer feedback to continually improve the service offered.
About the Candidate:
The ideal candidate will have a proven track record in customer relations, sales, or marketing, preferably within a luxury or healthcare setting. They will possess excellent communication skills, a warm and approachable demeanour, and the ability to build trust and rapport quickly.
Essential qualities include:
* A strong background in customer-facing roles, ideally within a premium or care-focused sector.
* Exceptional organisational and multitasking skills.
* A target-driven mindset with the ability to meet and exceed KPIs.
* A passion for delivering exceptional service and ensuring client satisfaction.
* A full UK driving licence and the flexibility to travel locally as required.
Rewards and Benefits:
The successful candidate will receive a competitive base salary of £35,000–£40,000, complemented by a generous commission structure that rewards success. This is an excellent opportunity to join an organisation that values its employees and is committed to professional development and career progression.
How to Apply:
To express interest in this role, please submit an up-to-date CV and a covering letter detailing relevant experience and why you would be the perfect fit for this exciting opportunity.
This is a chance to make a real difference within a highly respected luxury care home provider. Don’t miss the opportunity to be part of a dedicated and forward-thinking team.