Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit strive. co. uk for additional roles across engineering, production, warehouse & transport operations.Logistics Customer Service ExecutiveMin £23.5k + EXCEPTIONAL PACKAGE & PROSPECTSMon – FridayDidcot, OxfordshireHYBRID ROLE: Minimum 2 days per week in the office. The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.Our client is a leading global Non-Food FMCG Distributor who is currently recruiting for a fantastic Customer service exec at their state of the art site in Didcot. This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of their industry.Summary:Dealing with all aspects of contact internal and external to the business, including providing first class service to a global customer base.Responding to e-mails and telephone callsProcessing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:Proactively liaising with both customers and clients to maintain a first class working relationshipPreparing and processing orders/claims receivedLiaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time.Liaising with, and collaboratively working with, the Operations team and Credit Services teamWorking to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.IDEAL Candidate:Proven experience of working in the following roles and or industries: Distribution, Logistics, Customer Service, Telesales, Call Centre.Provides outstanding service & strong relationships with a personal touchSolution-focusedExceptional communication skillsExcellent planning & organisational skillsExperieince of all related IT software packages i.e. MS Office, outlook etc.Benefits:33 days annual holiday including Bank HolidaysPension Plan and Life Assurance schemesCompany enhanced family policy including maternity, paternity and shared parentalReward programme giving discounts, savings and cash back at numerous retailers2 Community Days per yearCycle to Work schemeEye care vouchersMental Health First Aiders / Champions and an Employee Assistance Programme (EAP)Wide-ranging training libraryDevelopment Programmes including MentoringStaff Events e.g. Burrito van, Pie van, Ice Cream van, Staff PartyMany employee networks to joinFree onsite parkingFree tea and coffeeCreating an environment of inclusion so everyone can be their true selfThis is a fantastic opportunity – we look forward to your application.Strive Supply Chain Limited [& associated businesses] acts as an employment agency on behalf of external employers for the provision of permanent staff. By applying for this vacancy, you accept the T&C's, Privacy Policy and Disclaimers which can be found at strive .co. uk