Mercedes-Benz of Cheshire Oaks – Customer Experience Expert
£13,959.19 & OTE £15,920 + Employee Benefits
22 Hours - Shift pattern to be discussed at interview.
Create experiences you can be proud of.
The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.
As a customer experience expert, you will be an ambassador for one of the world’s leading brands, guiding the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements while providing a customer focused, premium experience.
What we can offer you:
* 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available.
* Retail discounts that save you money every day.
* Gym discounts, cash healthcare plans, and a cycle-to-work scheme.
* Car discounts for new and used purchases and servicing.
* Flexible pension scheme and Sharesave scheme to grow your savings.
* Family-friendly policies that help you spend more time with the people that matter.
* A wellbeing programme to support you and your family.
* An internal colleague recognition system to celebrate achievements.
* A community volunteering day.
What you’ll do day to day:
* Proactively approach customers to offer help and advice based on their requirements.
* Create the right retail environment for customers – including display.
* Plan and manage the Customer Journey – enabling informed decisions and providing relevant information on all products and services available throughout the retailer in a compliant manner.
* Present a balanced presentation of funding options to customers, following compliance processes and requirements (including Initial Sales Disclosure).
* Facilitate the basic needs of aftersales customers – working with the aftersales team to provide seamless service.
* Facilitate the test drive experience of our product, including product presentation and documentation.
* Work with managers to secure and process vehicle orders – including effective use of Mercedes Benz platforms where applicable.
* Arrange and agree handover details for customers who purchase a vehicle, collaborating with admin and vehicle progress chaser.
* Follow up with previous visitors and enquiries to assist and reappoint where suitable.
Helpful skills and qualifications:
Don’t worry about ticking off every single skill here; if you care about delivering great experiences as much as we do, we want to hear from you.
* Ability to provide first-class customer service with energy and enthusiasm.
* An effective multitasker who is methodical and efficient.
* A genuine desire to help people and the team.
* A passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information.
* Attention to detail.
* Excellent listening and communication skills.
Be part of something big:
Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes-Benz, Volkswagen and Audi, and second largest for BMW & MINI.
Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits, and full support personally and professionally.
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