Our client is looking to appoint a Hire Controller on a full time, permanent basis to join their team in Inverness.
This is a varied customer facing role and duties include:
Responsible for initiation and completion of hire contracts in a timely manner.
Advising customers promptly of any damage charges etc incurred to hire plant and notifying the workshop to complete the repair efficiently to charge accordingly.
Advise customers on availability of hire equipment requested.
Assist engineering department with administration.
Arrange the dispatch of hires.
Ensure compliance with departmental standard operating procedures (SOP’s).
Compliance in accordance with the company quality assurance procedures.
Provide direct support to all levels of staff towards maintaining the highest level of customer service.
Keep the work area clean, tidy and organised.
Provide support on the stock and system audit programme including performance reports and exception reporting.
Assist in the provision of a comprehensive clerical and logistics service within the Department to achieve timely, accurate information and high-quality output.
Liaise with the departmental manager in procuring given tasks and compliance with departmental procedures to meet objectives including scheduling and costing.
Assist at other depots if required.
Person Specification
Good customer service skills, numeracy and literacy skills, generally at National grade level.
IT literacy and basic familiarity with computer packages, e.g. Microsoft Office.
Ability to work under time pressures and demonstrate good interpersonal skills.
Ability to respond positively to new challenges and to demonstrate flexibility to achieve completion of tasks.
Sound organizational and administrative skills, including managing time effectively.
Ability to provide excellent customer service and deal confidently with people with clear and effective communication skills both verbally and written.
Benefits
Pension Scheme.
Death in Service Benefit.
Employee discount.
Staff uniforms.
Cycle to work scheme.
Discretionary annual bonus, based on company performance.
Extra holiday after one year.
For more information please respond by email or contact Castle View Personnel on 01463 230 200.
Castle View Personnel (Inverness) Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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