Job Description
About Nacro:\nNacro is not just a charity; it serves as a catalyst for change with over 50 years of dedicated service. Our mission is to transform lives, strengthen communities, and reduce crime across the UK. We provide innovative services, including housing support and educational programs, addressing the root causes of crime and offering comprehensive assistance to help individuals realise their potential. We are a movement that champions diversity, inclusion, and a brighter future for everyone.\n\nAbout the service\nThe Community Accommodation Service, tier 2 (CAS-2) is a high-profile Ministry of Justice (MOJ) commissioned service, operating in every region across England and Wales. CAS-2 provides accommodation and support to low and medium risk offenders that would otherwise be held in custody.
The service is delivered by two teams, the Referral & Contact Centre team, who are responsible for receiving and processing referrals, as well as being a point of contact for residents and other stakeholders, and the operational team who provide holistic support to residents whilst in our community accommodation.\n\nJob Purpose:\nTo lead and manage our Referral & Contact Centre team to process referrals within contract time scales, as well as ensure the main CAS-2 phone line is operating efficiently and effectively.\n\nAbout the Role:\n\nAs Referral & Contact Centre Lead you will manage, alongside two other lead roles, a team of Referral Officers. Your role will oversee their work, ensuring all referrals are processed in accordance with contract requirements. You will risk assess escalated referrals, making decisions about the suitability of applicants for the CAS-2 service.
You will be responsible for making timely decisions regarding the placement of applicant’s in-service, working in conjunction with frontline colleagues, service leads and senior managers when appropriate.\n\nYou will be responsible, with your peers, for leading and managing the team, carry out line manager responsibilities.\n\nThe role will monitor and report contract performance to the MOJ, thus requiring daily, monthly and quarterly monitoring of data.\n\nKey Skills, Experience, and Knowledge:\n\nUnderstanding of issues faced by individuals in contact with the Criminal Justice System or those experiencing homelessness.\nExperience of line management\nExperience of monitoring performance\nRisk assessment knowledge and experience\nExperience of working in housing services\nWhat You Can Expect from Us:\n\nA dynamic and supportive team dedicated to achieving positive outcomes for those we assist.\nA commitment to your professional growth and career development.\nComprehensive benefits package including annual leave entitlement, enhanced sick pay, family leave, cycle-to-work scheme, season ticket loans, pension scheme, health cash plan, and more. For details on our benefits, click here.\nAn Enhanced DBS check is required for this position, along with registration on the DBS Update Service. These will be part of the Pre-Employment Screening process.
This role also necessitates Prison Clearance\n\nClosing Date: Sunday 16th March with interviews week commencing 24 March.\n\nFor inquiries or informal discussions about the role, please reach out to Lizzi Trueblood at (url removed).\n\nJob Type: Full-time\n\nPay: From £35,253.00 per year\n\nBenefits:\n\nCompany pension\nSchedule:\n\nWorking pattern various week to week, 8-4pm, 9-5pm, 10—6pmMonday to Friday\nWork authorisation:\n\nUnited Kingdom (required)\nWork Location: In person, Leeds\n\nJob Type: Full-time\n\nPay: From £35,253.00 per year\n\nBenefits:\n\nCompany pension\nSchedule:\n\nDay shift\nMonday to Friday\n\nWork authorisation:\n\nUnited Kingdom (required)\n\nWork Location: In person