Job Title: Primary Servicing Specialist
Location: Watford
Salary: Between £26,000 and £32,000 depending on experience
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
1. Private Medical Healthcare
2. Dental Scheme
3. Additional half-day annual leave on your Birthday
4. Annual leave purchase scheme
5. Pension Scheme
6. Perk box
7. Free eye tests
8. Christmas and Summer Social Events
9. Top Performers Dinner each quarter
10. Fresh fruit in the office
11. 25 days holiday plus public and bank holidays
About the Role:
Are you currently working in Primary Servicing and would like to join a business where there is scope to develop and progress? This is the opportunity for you. Joining a specialist team, we have a new vacancy in the primary servicing team, servicing residential mortgage customers.
Responsibilities:
1. Manage calls, posts and emails within SLAs
2. Check new account uploads
3. Submit Bacs files and action any unpaid direct debits or payments
4. Deal with cash allocation, ensuring funds are applied to the appropriate account
5. Deal with servicing team banking including card/cash allocation, redemption, part settlement etc
6. Scan title updates to files
7. Action and apply redemptions and capital reduction funds to loans to redemption/completion
8. Action all deeds of postponement, and easement requests to completion
9. Dealing with E-DS1 uploads, payment holiday overpayments exit and refunds - credit arrears report
10. Deal with solicitors missing title registration
11. Deal with CRA returns (CAIS)
12. Check and action accounts in credit at month-end
13. Action the monthly consolidation refunds from the finance team
14. Deal with any exceptions between Phoebus and Fusion
15. Action on any Bank of England base rate changes or complaints
16. Take calls from third parties to assist with the administration of their loans or queries
Experience required:
1. Experience in servicing residential mortgages is essential from a primary servicing or specialist servicing environment
2. Well organised
3. Able to work under pressure
4. Good telephone skills and attention to detail
For more information regarding the role of Primary Servicing Specialist please contact us.
Stellar Select is acting as an employment agency and is a corporate member of the REC.
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