We are seeking a Front Office Manager to deliver world-class standards of service at The Balmoral, a leading luxury hotel in Edinburgh.
The ideal candidate will have strong leadership skills, excellent communication, and a customer-focused attitude.
* Key Responsibilities:
* Manage front office operations, including guest check-in/check-out, reservations, and billing.
* Train and supervise front office staff to maintain high standards of customer service.
* Coordinate with reservations and housekeeping teams to monitor room availability and bookings.
* Handle guest complaints and issues promptly and professionally.
* Ensure compliance with health, safety, and security regulations.
* Prepare and manage the front office budget.
* Maintain efficient communication between front office and other departments.
* Implement and enforce front office policies and procedures.
* Ensure team members are trained to deliver five-star service standards.
* Foster a positive work environment by motivating staff and promoting teamwork.
Qualifications and Skills:
* Proven experience in a similar role within the hospitality industry.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Ability to remain calm under pressure and handle challenging situations.
* Proficient in hotel management software.
* Exceptional problem-solving skills and attention to detail.
* Strong organisational skills and the ability to multitask.
We offer a fantastic range of perks, benefits, and rewards, including 29 days holiday per annum, occupational pension scheme, private medical, meals on duty, and discounted rates at Rocco Forte Hotels.
Join us and be part of the Rocco Forte family, where you will be given the support to develop your own skills and career.
The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins.
We are committed to giving our Team Members the skills and support required to deliver unrivaled service and grow in their careers.