Job Description
Location: Guildford, Surrey - Hybrid
Salary: £70k base + 20% Annual Bonus
This market-leading SaaS provider is scaling rapidly and investing in a world-class customer experience. They are now looking for a dynamic Head of Customer Success to lead its growing post-sales function.
This is a high-impact, strategic role where you'll align cross-functional revenue teams, champion customer outcomes, and play a pivotal role in scaling the business to the next stage of growth.
Why Join?
* Join one of the UK’s most trusted SaaS providers for the healthcare sector.
* Lead a high-performing team focused on customer retention, satisfaction, and revenue expansion.
* Help shape and scale a critical function in a business with a strong customer-first ethos.
* Work closely with Sales, Product, and Operations to ensure alignment and exceptional customer outcomes.
The Role
As Head of Customer Success, you’ll lead PCS’s customer success strategy and operations. You’ll oversee the full post-sale lifecycle - from onboarding through to renewal and expansion.
This is a cross-functional leadership role focused on retention, operational excellence, and customer-led growth. You’ll bu...