An excellent opportunity has arisen for an Income Recovery Officer based in our North Somerset Office under the supervision of the Senior Finance Manager.
Contract type: 1 year Fixed Term
Key tasks and responsibilities:
* The main purpose of the role is to maximise income generated in relation to Sundry and Social Care debts
* Administration of correspondence from internal and external clients
* Pro-active recovery of Sundry & Social Care debts
* Support telephone calls from residents and internal and external customers
* Support telephone payments for vulnerable customers
* Setting up payments plans including Direct Debits
* Account adjustments and administration
* Running weekly debt reminders
* Support the Senior Finance Manager with the collation of month end information
* Sending out copy invoices, credit notes and statements
* Refer vulnerable debts to our approved third-party provider
Essential Skills and Attributes:
* Educated to GCSE level or equivalent with English and Maths of Grade C/Level 5 or above.
* Although full training will be provided it is desirable the candidate have experience within customer service, administration, or local government
* Proven customer service experience
* Debt recovery experience (desirable)
* Have a sound working knowledge of the Microsoft applications (Excel, Word and Outlook) and the internet
* Attention to detail and ability to work to a high degree of accuracy
* Excellent communication skills both written and verbal
* Excellent time management and organisation skills to meet deadlines and demands.