Job Title: Account Manager – Direct Sales
Department: Sales
Salary: Competitive salary and comp plan
Location: Office based in Milton Keynes, 37.5 hours per week (9am – 5.30pm) and field based as required.
Full Time / Permanent Role
Company Overview: Comms365 Limited is a dynamic, fast-growing technology and telecommunications company specializing in providing cutting-edge connectivity solutions. With a focus on IoT, network management, and cloud-based communications, Comms365 helps businesses stay connected with innovative, resilient, and scalable products and services. We are passionate about delivering exceptional solutions and building strong partnerships that fuel our growth and success.
Position Summary: The Desk-Based Account Manager will support our direct sales operations. This role is ideal for someone with a passion for relationship management, sales development, and customer service in the telecommunications and technology sectors. The Desk-Based Account Manager will be responsible for managing a portfolio of clients, ensuring their needs are met while driving sales growth and account expansion.
Key Responsibilities:
* Account Management: Manage and nurture relationships with existing clients, acting as the main point of contact for account inquiries and sales opportunities.
* Sales Growth: Identify upselling and cross-selling opportunities within your assigned client portfolio, promoting Comms365’s full range of services and solutions.
* Sales Targets: Meet or exceed monthly and quarterly sales targets by effectively managing customer interactions, negotiating deals, and closing sales.
* Customer Service Excellence: Provide timely and effective responses to customer inquiries and support requests, ensuring high levels of customer satisfaction and retention.
* CRM Management: Maintain accurate and up-to-date records of all sales activities, customer interactions, and account details in the CRM system.
* Reporting: Provide regular sales reports and forecasts to the Sales Manager, highlighting key activities and pipeline developments.
* Collaboration: Work closely with other internal teams, including technical support, product, and marketing, to ensure a seamless customer experience.
* Product Knowledge: Maintain a deep understanding of Comms365’s products and services to effectively communicate their benefits to customers and answer any technical queries.
What you will bring:
Essential:
* Strong communication and interpersonal skills, with the ability to build rapport and manage relationships with clients over the phone or via email.
* Results-oriented with a track record of meeting or exceeding sales targets.
* Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
* Excellent negotiation and problem-solving skills.
* A proactive and self-motivated approach to identifying and pursuing sales opportunities.
* Proficiency in CRM software, preferably ConnectWise
* Excellent written and verbal communication skills.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems
Desirable:
* Ideally the candidate will have a proven experience in sales, account management, or customer service roles, ideally within the telecommunications or IT services industry.
Benefits at Comms365:
* Comprehensive benefits package, including health, dental, and vision insurance
* Professional development and training opportunities
* A supportive and collaborative work environment
* Free Parking
* Christmas Shut down
* 25 days holiday, plus public holidays
* Earn additional holidays after 3 years’ service (maximum of 5 days)
* Option to participate in social and charity events
* Flexible working environment
How to Apply: Please submit your CV and a cover letter explaining why you are the ideal candidate for the role Account Manager – Direct Sales at Comms365 Limited to matthew.oflynn@comms365.com. If you require assistance or adjustments due to a disability, please advise us on application.
Comms365 Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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