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Job Purpose and Summary
Canon UK are looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we're looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on...
The jobholder will be responsible for the Operational Management & Continual Improvement of assigned Canon Managed Services Contracts. This includes managing and developing the contract to Canon's operational and quality standards, communicating and liaising with the Client and all appropriate Canon departments, and achieving defined business & financial objectives. The role will manage assigned accounts throughout the Business-as-usual contract lifecycle to retention via Strategic Account Plans and will be responsible for the assigned Clients P&L, working with sales on large MPS opportunities to understand customer requirements and design a service-led strategy to achieve this.
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
At Canon, we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally. Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contributions.
- Pay: Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Learning & Development: As a Company that encourages continuous learning, you will always have resources and support available.
- Work & Home Life Balance: We support a minimum of 25 days holiday per year, holiday purchase, and a flexible working policy.
- Diversity: We strive to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing: Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK, and discounted rates to Nuffield Health Gym.
- Employee Discount: Up to 38% off products from our Canon store.
- Some Other Benefits: Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans, and charity volunteer days.
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things, and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
You will:
1. Manage client relationships with support from the Account Manager, designing strategies and actions needed to develop the customer relationship within assigned accounts.
2. Proactively identify and implement operational service improvements, documented in a Continual Service Improvement Plan.
3. Promote the marketing of additional Canon products & services to assigned MPS customers.
4. Effectively manage the account and its SLA's and contractual deliverables via Incident, Problem & Change Management.
5. Implement and manage operational & procedural standards in conformance with contractual obligations.
6. Compile & compare regular management & operational information/reports as required by the client & Canon.
7. Develop and maintain an action centred Account Business Plan updated at least once per annum.
8. Monitor and manage contract to achieve agreed budget & maximise revenue, margin, and other defined targets.
9. Lead services discussions during the pre-sales phase of a sales cycle, consulting with the customer to understand their needs.
10. Work with other senior stakeholders to deliver profitable Service growth within existing Canon Accounts.
You will need
Qualifications
* Relevant consulting accreditation/experience (e.g., CDiA+) preferable.
* ITIL Foundation V4 qualifications & experience.
* ITIL lifecycle qualification & experience, Foundation,/Strategy/Design/Transition/Operations/CSI.
Skills and Experience
* Experience working in corporate service delivery or key account management is desirable.
* Familiar with Health & Safety legislation, ISO14001, ISO9001.
* Proven ability to develop top line revenue growth and control costs in service delivery.
* Ability to consult with clients to conduct due diligence activities.
* Can demonstrate an ability to adapt communication style to ensure complex information is easily understood.
* Strong commercial and financial acumen required.
* Excellent verbal/written communications & presentation skills.
* Proficiency in Microsoft Office applications; Word, Excel, PowerPoint, Outlook, Visio.
* Local language plus business English.
Further Information
Salary - TBA
Location - Canon UK & Ireland
Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates, and promotes regardless of race, religion, national origin, sex, disability, age, veteran status, or other protected status as required by law.
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