Radius is recruiting for a Service Operations Coordinator for a Datacentre organisation based in London.
JOB OVERVIEW
To support the Service Delivery team in providing timely and efficient customer service to ensure the highest level of customer satisfaction (CX).
To provide support in all administrative aspects of stock control, asset auditing, database management, coordination of job handovers, and terminations.
This role closely cooperates with the Civils and Installation manager and other stakeholders to oversee the asset flow and accuracy of the database records.
Key Tasks:
1. Maintain, update, and oversee Customer Installations team records, databases, and systems, fostering communication flows and ensuring correct data is submitted for system input.
2. Assist the Stock supervisor with cabling material stock checks and audits, ensuring outcomes are properly recorded and checked against the order delivery record.
3. Liaise with suppliers and coordinate with relevant departments to book and track incoming deliveries.
4. Support and coordinate delivery intakes to correct locations in the absence of the Stock supervisor.
5. Assist the Civils and Installations Manager with work order handovers, recording and providing necessary comments on the CRM system accordingly.
6. Support the Service Delivery team with ad hoc administrative duties.
7. Maintain the training and competency Matrix for the Cabling Team in cooperation with the Stock Supervisor.
8. Process Purchase orders on the Coupa system based on quotations raised by team members, oversee the approval workflow, check the spend against the budget, and keep track of the departmental Capex/Opex database.
9. Carry out market research and price comparisons to ensure cost effectiveness.
10. Coordinate supplier meetings, create meeting agendas, take minutes, and capture action points, ensuring information is distributed and followed up accordingly.
11. Maintain stock for uniforms and PPEs for the Cabling teams, planning and ordering according to forecasted needs.
12. Act as the first point of contact for Service Desk Tickets raised by the Cabling Team.
13. Provide support to the Terminations Team.
14. Support the Civils and Installations Manager in maintaining the cease database, cross-connect status checks using Agiloft, PowerBI systems, cross-connect deactivations recorded in Salesforce, management of ad hoc cease requests, and matching and printing existing archived documentation for particular orders for the cease team.
15. Liaise with customers to arrange access and send notifications for future ceases.
16. Take minutes for the Ceases Team meetings, summarising and tracking action points.
17. Provide support in the administration of the Termination and Reduction of Footprint queue, liaising with relevant stakeholders and departments for input and clearance of the queue.
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