* The post holder will work for Provide as part of the Bladder and Bowel Service within the community:
o Production of patient records/correspondence.
o Arranging and coordinating meetings for clinical or medical staff.
o Taking minutes of meetings and updating agendas/action logs e.g. team meetings.
o Generic office-based duties e.g. photocopying, scanning, emailing reports etc.
Main duties of the job
* Answering queries, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
* Data inputting into clinical and administrative systems and ensuring data quality/accuracy.
* Producing standard reports from databases.
* Responsible for following standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
* Maintaining working relationships with subcontractors.
* Provide support to senior managers and project work as directed.
* Maintain data quality on the relevant databases/systems and take appropriate and corrective action.
* Assist with internal audits as and when required.
* Any other tasks as required that are commensurate with the role as delegated by Team Leader/Transformational Lead.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award-winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation, and Compassion
Mission: An ambitious, employee-owned social enterprise, growing in size and influence. We transform lives by treating, caring, and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives, and skills, proud to have LGBT+, Ethnic Minority, and Men's Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Job responsibilities
QUALIFICATIONS & EDUCATION
RSA3 or NVQ level 3 in Business Administration or equivalent work-related experience.
Training in Microsoft Office to Intermediate level.
ECDL or similar qualification.
WORK RELATED KNOWLEDGE & EXPERIENCE
Previous experience in administration or secretarial duties in a clinical/medical environment.
SKILLS & APTITUDES
* Advanced keyboarding skills.
* Previous use of clinical databases and IT systems e.g. SystmOne.
* Ability to organise and plan own workload effectively.
* Ability to resolve queries competently and escalate to manager when necessary.
* Understanding of customer service and able to implement effectively.
* Able to use initiative within the framework of standard processes/procedures.
* Ability to cope with indirect exposure to distressing circumstances e.g. child abuse.
* Ability to work within a team environment.
* Previous experience of patients-based systems such as SystmOne.
CIRCUMSTANCES
Flexible approach to working patterns/hours and able to cover the service during annual leave and sickness etc.
The post holder will be required to travel to training events, meetings, or to carry out duties of the role.
In line with the organization's agile working strategy, there may be a requirement to work in spaces other than the listed base, including from home.
Person Specification
* Level 3 in business administration, or equivalent experience.
* 3 years experience on computers.
* Driving license.
* ECDL or similar qualification, or experience.
* Experience working in a healthcare setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Team lead, Bladder and Bowel Specialist Service
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