Location: Andover. Hybrid. 3 x days office based in Andover, 2 x days WFH. Full time hours only. Monday-Friday (Apply online only). 12 month contract. Salary £23,900 per year plus 36 days annual leave and excellent benefits.
The company provide a first class customer service to both consumers and businesses across the UK and pride themselves by offering an outstanding customer service, treating all customers with care and compassion. They now have an exciting opportunity to welcome an additional Customer Support Advisor who can commit to a 12 month contract on a full-time basis.
Our ideal Customer Support Advisor is a customer focused individual who is IT literate, can learn new systems with ease and has a confident and professional telephone manner.
You must have experience within a customer service setting, excellent communication and grammatical skills and exemplary attention to detail.
Daily responsibilities:
* Taking inbound calls and answering customer enquiries, ensuring customers are provided an outstanding service
* Taking ownership of queries and providing a resolution for customers
* Provide customers with up to date and accurate information via phone/web chat
* Processing confidential information on CRM system
* Administrative duties i.e email correspondence to customers, use of Outlook, Excel, Microsoft Word etc
* Communicating updates with your colleagues and offering support when required
To be considered for t...