Konnect Recruit and looking for a Customer Care Co-ordinator, for a regional house builder, working out of Poole, Dorset
Responsibilities:
* Responsible for being the first point of contact for purchasers, customers and the team
* Dealing with issues such as coordinating remedial works with purchasers and nominated trades
* Liaising with customers following legal completion and throughout the two year warranty period.
* Liaising with purchasers, contractors, maintenance team, suppliers and NHBC to ensure that remedial issues are resolved in a timely and efficient manner within the approved timescales and relevant KPI’s
* Managing and maintaining the customer CRM system
* Maintaining cost control and following in house procedures to process expenses, purchase ordering and payment requests
* Ensure escalation of complaints and queries are processed
* Completing other ad hoc administration duties as required
The Ideal Candidate Must Have:
* Great Organisational Skills
* Experience in a similar role providing customers with an efficient, accurate and high-level quality service and have knowledge of the house building process
* Flexibility in approach to daily tasks.
If you are interested in this role, the please apply, or call Ollie on (phone number removed)