Company Description
JTEC IT Solutions, based in Newtownabbey, is a leading supplier of ICT Solutions with over 26 years of experience. We offer a full range of IT products and services, including network servers, desktop PCs, data backup and recovery solutions, internet connectivity, and software solutions. Our approach focuses on understanding and meeting the unique needs of each business, providing customized IT solutions for optimal use. We strive to build long-term partnerships with businesses throughout Northern and Southern Ireland, delivering cost-effective, reliable solutions with rapid returns on investment.
Role Description
This is a full-time hybrid role for an IT Service Technician. The role is based in Newtownabbey, but some work from home is acceptable. The IT Service Technician will be responsible for providing technical support, troubleshooting hardware and software issues, maintaining IT infrastructure, and performing system and network administration. Additional responsibilities include setting up and configuring network equipment, managing data backups, and ensuring cybersecurity measures are in place. The technician will work closely with clients to understand their IT needs and provide solutions that enhance their business operations.
Qualifications
* Technical skills in hardware and software troubleshooting, network setup, and configuration
* Experience in system administration, data backup, and recovery
* Knowledge of cybersecurity practices and measures
* Excellent communication and customer service skills
* Ability to work independently and as part of a team
* Relevant IT certifications or diplomas are a plus
* Experience in providing IT support in a business environment is advantageous