Who You Are You are an experienced Housing Officer, possessing at least two years of housing management experience, particularly in general needs. You hold educational qualifications and exhibit excellent communication skills, with a track record of successfully managing complex tenancy issues. You are proactive, responsive, and adaptable, demonstrating innovation and creativity in your work. You understand housing and anti-social behaviour legislation thoroughly and are dedicated to continuous professional development. Your attributes include being numerate, having good report and letter writing skills, and being able to work effectively with diverse stakeholders. Your commitment to equality, diversity, and inclusion is evident, and you align with the values of an enabling council. What the Job Involves As a Housing Officer based in Kingston, you will manage a designated area and serve as a liaison between tenants, leaseholders, and the Council. Your primary responsibilities include delivering an integrated and customer-focused housing service, fostering sustainable tenancies, and championing resident and community engagement. You will conduct regular estate inspections, address anti-social behaviour and illegal occupation, and manage tenancy-related matters such as succession and transfers. The role requires collaborating with internal teams, providing legal enforcement actions, and supporting vulnerable tenants by facilitating necessary referrals. Additionally, you will use digital tools to improve service delivery and monitor key performance indicators, ensuring compliance with legal and regulatory requirements. Your goal is to achieve positive outcomes for residents through continuous performance improvement while promoting diversity and inclusion.