Are you a confident, flexible person with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you!
We are looking for an enthusiastic, self-motivated, and caring individual to join our team at Thorpe Health Centre as our Admin Support - Receptionist.
This is a part-time, Band 2, substantive post. This role works 24 hours per week, ideally working 6 hour shifts per day, 08:30 - 14:30 from Monday - Thursday. The base for this post is Thorpe Health Centre; however, you may be required to travel to other sites in Norwich. You will need to be versatile and have access to a vehicle or be able to make alternative travel arrangements.
The postholder will contribute to the smooth running of the reception at Thorpe Health Centre, providing daily support for direction.
The role will include administrative support duties such as:
1. Answering telephone calls and greeting patients upon their arrival.
2. Assisting patients with queries and use of NHS computer systems, including SystmOne, to check in patients.
3. Maintaining stock levels for our Community Nursing Team based at Thorpe Health Centre, which includes counting and ordering the stock on a weekly basis.
This role requires maintaining strict confidentiality and will be expected to communicate with patients and relatives with courtesy and discretion at all times.
Being able to demonstrate excellent organisational and effective communication skills is essential, along with being able to work collaboratively as part of a team, using your own initiative, and working to deadlines. You will have experience of undertaking a range of administrative duties and possess excellent customer care skills. A solid background working in a busy office environment is required, and you will be expected to work proactively. Experience of working in the NHS is preferential. Knowledge of SystmOne would be advantageous, but training will be provided for the successful candidate.
Good benefits package including:
1. A minimum of 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days.
2. Opportunity to join the NHS pension scheme.
3. Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources).
4. Supportive positive culture that is Well-Led with regular supervision.
5. Comprehensive in-house and external training programmes available.
6. NHS discounts and many more.
Please note that applications are accepted by completion of our online application form. We cannot accept CVs.
Key Areas of Responsibility
To carry out and prioritise a variety of administrative and clerical duties, which will include:
1. Using a range of software programmes to produce, maintain and distribute documents, including reports, spreadsheets, databases, and presentations.
2. Typing, audio typing, photocopying, scanning, emailing, faxing, distributing and filing letters, reports, and other correspondence promptly and efficiently.
3. Collecting, opening, date stamping, franking, sorting, and distributing mail in a timely manner.
4. Researching appropriate websites, downloading and circulating documents as requested.
5. Dealing appropriately with all telephone enquiries and face-to-face patient contact.
6. Maintaining schedules and diaries, organising and servicing meetings and clinics.
7. Undertaking receptionist/telephonist duties.
8. As part of the Norwich Place stock management process, ordering and receipting all consumable stock.
9. To be responsible for the efficient use of office equipment and supplies.
10. Inputting onto various databases and systems, e.g., SystmOne, Powergate, and designated spreadsheets.
11. Reporting maintenance, cleaning, health and safety, and other site issues in line with current procedures.
12. Ensuring that petty cash and other monies are collected and accurately recorded.
13. Providing cover in other departments as required.
14. Ensuring all mandatory training is undertaken, in line with Trust policies and procedures.
#J-18808-Ljbffr