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Pensions Administration Manager
Middlesbrough
Hybrid
Full Time
Permanent
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. At XPS, our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Pensions Administration business continues to grow and we are now looking for an experienced Administration Manager to join our vibrant office in Middlesbrough with hybrid working. This is an exciting role and would most likely suit someone with extensive experience in a similar role where they have gained knowledge of defined benefit pension schemes and leadership experience.
As an Administration Manager with XPS you will:
* Lead the provision of pensions administration services for the assigned XPS Administration client portfolio.
* Oversee day to day management of client relationships with trustees and corporate clients, and participate in trustee and client meetings where applicable.
* Provide expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry.
* Oversee the project management of annual and ad-hoc projects such as renewals, benefit statements, pension increases, scheme returns, and trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
* Involvement in the scrutinising of client work of other less experienced pensions administration team members. Signing out of ad-hoc and standard letters in response to customer queries.
* Disseminate information to team members on service delivery objectives and targets for assigned client portfolio.
* Assume responsibility for total workflow management for the designated team, including workload allocation, prioritisation and ensuring delivery in line with client expectations, legal timescales and service level agreements (SLAs).
* Formal staff management responsibilities including areas such as; conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities as and where required.
Your profile
Essential Criteria
* Previous pensions administration experience of Defined Benefit schemes including leavers, retirements, deaths, transfers, monthly processing and investment, benefit statements, scheme renewal and pension increases.
* Able to demonstrate an expert knowledge of pensions administration activities and apply this knowledge to any scheme.
* Thorough knowledge of pensions legislation framework and demonstrable ability to remain informed of changes to the framework.
* Previous supervisory, leadership and management experience including performance monitoring, appraisals, recruitment etc.
* IT proficient, in Microsoft Word, Excel, Outlook & PowerPoint.
* Maths and English GCSE grade 6/B or equivalent.
* Previous presentational experience is desirable to assist with client pitches, trustee meetings and account development activities.
What we offer:
* Competitive salary
* Participation in annual discretionary Bonus Scheme
* 25 days holiday plus flexibility to buy or sell holiday
* Flexible Bank holidays
* Pension scheme, matching contribution structure
* Healthcare cash plan
* Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
* Life Assurance cover, four times basic salary
* XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
* Employee Assistance Programme for you and your household
* Access to a digital GP service
* Paid volunteering day when participating in Company organised events
* Staff referral scheme when you introduce a friend to XPS
What next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.
Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process. For example, we can provide materials in an alternative format, or give you extra time in interviews or tests.
The successful candidate will need to demonstrate the following requirements:
* Right to Work confirmation
* DBS Disclosure check
* Employment or educational references covering five years
* Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
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