Clerical Co-ordinator - Emergency Department
The Princess Alexandra Hospital NHS Trust
An opportunity has arisen to join our team of Clerical Co-ordinators at Princess Alexandra Hospital. Working with a busy team of administrative and clinical staff within the Adult Emergency Department, this is a very rewarding role.
Assisting in the administration for the reception area in the Adult Emergency Department, this post requires keyboard skills, customer service experience, and the ability to multitask while working within a busy fast-paced environment.
You will be required to provide a variety of clerical tasks including the registration of patients, maintaining patient records, filing, arranging for clinic appointments, answering telephone enquiries, and data entry onto the hospital computer systems.
If you are seeking a challenge and possess the skills required, this could be the right job for you.
This role involves shift work and includes unsocial hours, including nights, weekends, and bank holidays on a rolling rota.
Main duties of the job
1. To register patients who attend the department efficiently and accurately with the utmost confidentiality and deal with all phone calls in a professional manner.
2. To maintain high standards of record keeping within patients' hospital notes and the department's filing system.
3. To liaise with all departments within the hospital and also with outside organisations such as GP surgeries, dentists, and other hospitals in the best interests of our patients.
4. To provide a professional, customer-centred reception service to patients attending the Princess Alexandra Hospital NHS Trust's UEC Reception areas as operationally required. To be flexible to work within a range of areas within UEC.
About us
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient, and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford, and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt, and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients is identified by our 3 values which contribute to improving our patient experiences:
Patient at heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts.
Everyday excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both.
Creative collaboration - Knowing strength comes from diversity, we combine our experiences, skills, and talents, working together to find new and better ways to care.
The Trust believes in investing in all our staff and rewarding high standards of care while building for excellence, and in return, we expect our staff to uphold the Trust values to the highest level.
Job responsibilities
Please see the attached job description and person specification which is available to download at any time.
Person Specification
EDUCATION
* GCSE Grades A-C in Maths and English or equivalent. NVQ level 2 or equivalent experience.
KNOWLEDGE/EXPERIENCE
* Previous clerical/admin experience.
* Understanding of Patient Confidentiality.
* Understanding of Data Protection Act.
* Record Keeping / Data Entry Experience.
* Previous NHS clerical experience dealing with the public.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Princess Alexandra Hospital NHS Trust
£24,071 to £25,674 a year Per Annum Plus 5% High Cost Area Supplement
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