Job Title: Retirement Living Assistant
Contract Type: Permanent
Salary: £24,627 per annum (pro rata)
Working Hours: 23 hours per week, part time
Working Pattern: Monday to Friday 8am to 5pm - flexible
Location: Turret Green Court, Ipswich
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Retirement Living Assistant
Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide ‘best practice’. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.
About you
We are looking for someone with:
1. Experience of working in a customer focussed environment
2. Strong communication skills
3. Previous experience of working with vulnerable and/or older people
4. Excellent computer skills including proficiency in Microsoft Office
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
5. Competitive pay & generous pension
6. 28 days holidays plus bank holidays (pro rata)
7. Flexible working options available
8. Investment in your learning, personal development and technology
9. A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
10. Act as an initial point of reference on the phone or in a reception area as required
11. Assist in the provision of comprehensive housing management including working with tenancy agreements
12. Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld
13. Report repairs and maintenance needs on behalf of the customer following agreed procedures
14. Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc
15. Work in line with, monitor and report any discrepancies in health and safety standards within schemes
16. To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times
17. Promote and encourage a high level of customer involvement, consultation and communication
18. To monitor standards of maintenance and cleanliness by conducting regular site inspections
19. To have the ability to use appropriate IT systems and maintain professional and timely records
20. To adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery
21. Monitoring and meeting relevant health and safety standards in properties
22. Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective
23. Working with colleagues to ensure key performance indicators (. voids and arrears) are being met
24. To travel, within a reasonable distance, to provide cover to other schemes as required
25. To ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery
26. To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation
27. To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
28. Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support
29. Any other relevant duties as required by the designated manager
Knowledge, Skills and Experience
Essential
30. Experience working in a Customer Focused environment
31. Excellent Communication Skills
32. Experience of working with vulnerable and older people
33. Flexible and responsive attitude
34. To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
Desirable
35. Formal care, support or housing qualification
36. A full, clean driving licence