Description Job Title: Assistant Building Surveyor Contract Type: Permanent Salary: £35,022.57 Working Hours: 40 hours Working Pattern: Monday – Friday (Hybrid) Location: Covering London and Kent - base office Dartford, Kent For your application to be considered please attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development, and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Application Process: If you share our values and are excited about making a significant impact as the Building Safety Inspector, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. The difference you will make as an Assistant Building Surveyor Part of a local team supporting Surveyor activities and requirements of our Housing operations, ensuring all surveying procedures are being undertaken efficiently, in compliance with Company operating procedures and delivering best in class customer service, satisfying all safety, quality and cost control standards. The role will involve a close working relationship with Building Surveyors, Site Supervisors and members of the Customer Care Team. About you We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. You will have experience of building surveying preferably within social housing and a proven track record of working in a customer focused environment. You will assist in providing workable and cost-effective solutions to company and client that will enhance living conditions for service users. Role Profile Carry out inspections, building pathology and root cause diagnosis to complete the technical survey of residential properties. Produce costings for required works, in line with the agreed pricing framework, ensuring quality standards and value for money principles are adhered to, escalating for budget approval as appropriate. Record outcomes of inspections, including costings, escalating the required information via agreed channels, within set timescales and using agreed reporting tools, highlighting the programme of repair works required to mitigate risks identified. Undertake quality assurance inspections of completed works, identifying any shortfalls in statutory and regulatory standards, ensuring further repair works are planned and carried out until standards are met and customer expectations are managed appropriately. Maintain accurate records, including outcomes of inspections & before and after photos, using appropriate systems and databases, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed. Provide accurate information to key stakeholders as required, including the relevant Supervisor to support performance reviews and decision making. Manage enquiries effectively, providing clear, supportive and accurate advice or signposting as appropriate, escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Manage internal and external stakeholders effectively, including colleagues and customers providing advice and support and building constructive working relationships as appropriate. Ensure internal business processes are followed in line with Group’s policy, procedures and statutory requirements. Contribute to the continuous improvement of processes and procedures. Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. Ensure that all data protection requirements are met in accordance with Group’s policy, procedures, and statutory requirements. Ensure that health and safety requirements are met in accordance with Riverside Direct’s policy, procedures and statutory requirements. Person specification Knowledge, Skills and Experience Essential Working towards HNC/HND in construction / building services. Experience of building surveying and Damp/Mouldrac Proven track record of working in a customer focused environment. Basic knowledge of construction methods. Basic knowledge of Building Regulations, Health & Safety and other statutory/regulatory standards. Basic knowledge of CDM requirements. Basic commercial acumen. Knowledge of SOR’s. Ability to prepare reports. Proven Skills & Knowledge in the following: Interpersonal and communication; Strong customer focus; Problem solving & results orientated; Planning and organizational skills; IT literate with confident oral and written communication skills. Full Driving Licence Desirable Educated to degree level in construction / building services. Experience of working in social housing and in partnership with a local authority client. Managing, monitoring, recording and reporting of Health & Safety and compliance. Asbestos identification and actions. Experience in construction or building industry Contract management system competency.