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* Opportunity within a company with a solid track record of performance
* Fantastic work culture
The Job
You will be responsible for:
* Inventory Management: Monitor and maintain accurate inventory levels across global operations, ensuring timely receipt and tracking of materials.
* Customer Services Feedback: Receive and respond to customer feedback regarding missing items, damaged items, and general quality control.
* Logistics Coordination: Act as the primary liaison between Scentsy’s corporate office and 3PL partners, ensuring seamless communication and operational alignment. Coordinate with local carriers on customer deliveries to ensure quality and on-time delivery.
* Process Optimization: Develop, implement, and improve operational strategies to streamline workflows, reduce inefficiencies, and optimize labor and shipping timelines.
* Forecasting & Labor Models: Work with cross-functional teams to ensure forecast-to-labor models meet SLAs and shipping timelines.
* Inventory Auditing and Availability: Oversee and manage annual year-end inventory counts and weekly cycle counts, auditing inbound and outbound inventory transactions for discrepancies and making corrective actions as necessary. Continuously monitor available-to-promise inventory, notifying relevant departments when materials or products are unavailable to avoid disruption.
* Training & SOP Compliance: Lead onboarding and continuous training for new 3PL Shipping Operators. Ensure adherence to Standard Operating Procedures (SOPs) and company policies.
* Vendor & Supply Coordination: Serve as the primary point of contact for local vendors, ensuring efficient supply chain coordination and troubleshooting disruptions.
* Collaboration & Communication: Work effectively with cross-functional teams and external partners, providing clear and concise communication.
* Defect Management: Lead and resolve any supply chain disruptions, including defect correction and rework activities.
* Continuous Improvement: Collaborate with the Operations team to identify and implement process improvements using data-driven insights and industry best practices.
* Other Duties: Perform additional operational tasks as required to support Scentsy’s broader goals and objectives.
The Profile
* At least 5 years in a distribution or supply chain role, with experience working in logistics and/or inventory management and fulfillment.
* 3 years of warehouse or inventory control experience in ERP system (SAP Preferred).
* Strong communication skills with the ability to deliver clear and concise verbal and written communications.
* Knowledge of receiving inventory, kitting, and the shipping processes.
* Strong research and analytical skills with the ability to problem solve and reach resolution.
* Outstanding organizational skills operating in both system and manual sort environments.
* Strong decision-making ability that will impact the quality and timely completion of work.
* Ability to perform multiple tasks in a timely manner.
* Ability to work in a stressful and often complex shipping environment.
* Strong ability to adapt to new technology and automation tools.
* Proactive mindset with a focus on driving operational efficiencies and continuous improvement.
* Ability to perform in a fast-paced, dynamic work environment with a high volume of orders and shifting priorities.
* Working knowledge: Proficient with Microsoft Office Suite, WMS, ERP software, and other business systems.
The Employer
Our client is completely in love with delivering amazing fragrance experiences — and how it makes life better. From our flagship scented wax and wax warmers to building and nurturing an all-are-welcome family of consultants who sell our products, our client is all about filling lives with fragrance!
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