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Our Residential Sales team here at Bidwells is recruiting a Client and Applicant Care Coordinator on a 12-18 month Fixed Term Contract covering a maternity leave (dependent on start date). Bidwells' Residential team provides an unrivalled service for the sale and letting of a wide range of property, from new homes and period cottages to town and country houses. Each property is handled by a partner or senior agent with expertise, knowledge, and experience of the local market.
The Residential Sales team has a reputation for providing a first-class service to its clients, vendors, and purchasers. The team offers specialist expertise from valuation to moving-in day.
What you’ll be doing:
* Be the first point of contact for daily phone and email sales inquiries for the Residential Sales department.
* Manage the department's shared inbox.
* Arrange preview visits, viewings, and surveyor visits, liaising with vendors and applicants as necessary.
* Register new applicants on the Reapit database and match their search requirements to available properties.
* Maintain and cleanse the Reapit applicant database regularly; communicate with clients.
* Maintain, update, and audit the key list and alarm sheets for active properties; liaise with vendors for keys.
* Create a property information page for each new listing using OneNote.
* Support the viewing guide team with daily inquiries and update the viewing diary.
* Add viewing feedback from sales viewings to Reapit.
* Prepare keys, update records, arrange champagne, and handle key release forms for completions.
* Order and arrange collections of for-sale boards.
* Maintain and update the brochure drawers and filing system.
* Add new brochures to the comparables filing system.
* Share responsibility for creating and posting department social media posts.
* Create and send Dotmailers bulletins for new instructions, checked by the sales team for accuracy.
About you:
* Strong time management skills.
* A team player.
* Strong attention to detail.
* Ability to work in a fast-paced team environment.
* Excellent client interaction skills, especially via telephone.
* Experience with OneNote, Teams, Outlook, and Word.
What's In It For You?
* Competitive salary up to £23,000 and excellent benefits: 25 days holiday (increasing with service), up to 8% pension, health insurance, discretionary bonus, and Medicash scheme.
* Flexible working requests can be accommodated; please specify in your application.
* Enjoy regular team socials and firm-wide events, fostering a strong team ethos.
* Bidwells promotes an inclusive culture of belonging, encouraging applications from all qualified candidates regardless of race, sex, gender, disability, age, sexual orientation, or religion.
Note: Bidwells does not accept unsolicited resumes and is not responsible for related fees.
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