Sr Customer Service Representative
Apply remote type: Hybrid
Location: Cramlington, United Kingdom
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: R-01283784
Work Schedule: Standard (Mon-Fri)
Environmental Conditions: Office
Job Description
Position Summary:
Thermo Fisher Scientific is offering an outstanding opportunity to join the Customer Operations & Support Single Use Division (SUD) team as an Order Fulfilment Specialist. In this role, you will play a crucial part in ensuring timely order allocation and execution, supporting the rapid growth of our custom business. With a focus on continuous improvement and customer success, you will be instrumental in building strong cross-functional relationships and fostering client dedication by effectively managing customer experiences.
Responsibilities:
* The Customer Operations & Support Order Fulfilment team supports the shipment execution of individual customer orders for custom, standard, and hardware products.
* Responsibilities include but are not limited to: timelines, tracking, documentation, communication, report outs, dashboards, and all other requirements for the effective allocation and shipment of orders.
* Strong attention to detail and outstanding problem-solving skills combined with excellent computer skills/literacy, including knowledge and experience of Microsoft Office applications.
* Seeking individuals who are highly motivated and capable of multitasking. Ability to work independently or as part of a team with minimal supervision.
* Ability to develop and maintain working relationships.
* Navigate and partner to communicate effectively with internal functions, updating regularly to guarantee customer requirements are met.
* Ability to demonstrate excellent interpersonal skills reflecting a positive, professional, and customer-centered organization.
* Adhere to the Company’s instructions and policies related to customer relations and to meet established goals.
* Perform any other duties as may be required within the remit of the role.
* Understand and accept personal responsibilities for Health & Safety on site in compliance with local legislation and the Company’s Health & Safety Management.
* Timely responsiveness.
* Time management.
* Ability to prioritize.
Minimum Requirements/Qualifications:
* 4+ years of proven performance in a customer service/customer experience role.
* Experience working within a team and possessing excellent communication/customer service skills.
* Must be a strong collaborator with internal teams, an effective communicator, and have the ability to address customer needs for order allocation and fulfilment.
* Requires a BS/BA degree or equivalent work experience.
* Experience in Order Fulfillment, Customer Excellence, or equivalent is preferred, ideally within the manufacturing or distribution industries.
* Previous experience in developing customer relations and demonstrable interpersonal, communication, and customer service skills.
About Us:
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics, or the development and manufacture of life-changing therapies, we are here to support them.
COVID-19 Statement:
All U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment. U.S. new hires may be required to be vaccinated against COVID-19, including boosters, based on the customer or client sites they visit and support.
Accessibility/Disability Access:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
EEO:
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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