Customer Experience Associate
Work Location: Surrey, British Columbia, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay Details: $21.50 - $27.05 CAD
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Department Overview:
At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
In this role, you will:
* Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
* Understand and determine customer needs to recommend solutions specific to those needs.
* Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
* Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
* Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
* Help build a positive, diverse and equitable work environment by promoting team effectiveness.
* Assist the team by respecting coworkers and staying dedicated.
* Deliver quality customer experiences and recommend operational improvements.
Job Requirements:
* High School diploma and/or 1+ years of relevant experience.
* Strong administration, organizational, planning and time management skills.
* Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
* A dynamic communicator with established customer experience skills.
Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Interview Process: We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation: Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.
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