We have an exciting new role for a Customer Relations Manager based at Jubilee House Care home in Godalming. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Jubilee House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.
Key Responsibilities:
* Achieve targets for resident occupancy and average weekly fee.
* Promote the care home and drive enquiries through events, sponsorships, and PR.
* Communicate accurate information to prospective clients about our facilities, services, and prices.
* Monitor competitor landscape and identify market opportunities.
* Collaborate with the Home Manager and Head of Departments.
* Complete all required reports accurately and on time.
* Available for evening and weekend meetings and events as required.
What We're Looking For:
* Consultative sales approach.
* Self-motivated, flexible, and enthusiastic.
* Collaborative, sharing ideas and information.
* Highly organised, managing multiple priorities.
* Customer service oriented.
Why Join Care UK?
* Dynamic, growing organisation dedicated to outstanding care.
* Supportive, inclusive team environment.
* Competitive salary and commission structure alongside a comprehensive benefits package.
* Make a meaningful impact on residents’ lives.
* We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!
About Us:
Care UK is an award-winning private care company with over 150 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.
Jubilee House is a welcoming care home located just off Godalming High Street in Surrey.
We provide personalised residential, nursing and respite care for older people, and our team has specialist expertise in supporting individuals who have Alzheimer’s or other forms of dementia.
When a new resident joins us, we find out as much as we can about their lifetime experiences, interests, likes, and dislikes. We use what we learn to create individual ‘life history boxes’, which help to trigger memories and provide comfort for residents who have dementia.
Everyone in the Jubilee House team is very open and approachable. We all share the aim of helping residents to stay as independent as possible and we offer choices at all times. Many residents play an important part in the day-to-day life of the home, for example by helping out with housework, maintaining the garden or by looking after our pets.
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