The Aftermarket Sales Manager is responsible for generating profitable orders for the Parts and Service Divisions. The successful candidate will have proven experience within account management and a strong understanding of contract management and be comfortable working from home.
Key Responsibilities:
1. Focusing on increasing service and part sales.
2. Collaborate with service operations to maintain and develop existing and new customer sales through appropriate propositions.
3. Manage key accounts and lead efforts to secure contracts and service level agreements, ensuring that customer expectations are met or exceeded.
4. Oversee all contracts within designated area.
5. Provide account management to maintain and grow key customer relationships.
6. Collate and document market sector/product populations and opportunities to identify potential areas for growth.
7. Monitor and report on competitor activities, providing relevant information and reports to stay ahead in the market.
8. Utilise market analysis and effective systems, tools, and processes to maximise personal efficiency.
9. Work with internal teams and franchised partners to implement effective aftersales initiatives and ensure customer satisfaction.
10. Continuously develop personal market knowledge to stay updated on client developments.
11. Manage day-to-day relationships with the management team and service operations to ensure services are delivered in line with customer expectations.
12. Collaborate closely with internal teams to implement aftersales initiatives successfully.
13. Work with key internal personnel to ensure stock availability supports customer expectations, delivery acceptance, and pricing competitiveness.
Key Skills:
1. Proven experience in key account management, preferably within the service and parts sales sector.
2. Strong understanding of contract management and service level agreements.
3. Good understanding of engines, transmissions, or other rotating mechanical equipment.
4. Excellent analytical skills for market and competitor analysis.
5. Strong organisational skills and ability to manage multiple priorities.
6. Excellent communication skills and ability to build strong relationships.
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