Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Motherwell (ML), Newport (NP), Southampton (SO), Hereford (HR), North London (N), West Central London (WC), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH), Leicester (DE, NG & LE).
Salary banding: £35,950
Experience: Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Teamworking for the planet
We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. As a Smart Energy Engineer, you’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs, and offering fantastic energy efficiency.
You’ll be working 42.5 hours per week based in one of the areas above, with some travel required for training, team connections, and to support customer demand. The role also involves driving one of our EV vans for work purposes only.
Your key outcomes will be:
* Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest possible level of customer satisfaction.
* Engaging with customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
* Responsible for the whole customer experience, ensuring you have the right materials stocked in your van, proactive pre-visit communication, and using strong technical skills to deliver exceptional service.
* Adapting working methods to install Smart metering systems in a range of customer environments and identifying unsafe conditions.
* Looking for opportunities to work collaboratively with peers and colleagues.
* Being a self-starter and taking ownership to work on your own initiative by regularly refreshing knowledge and skills.
* Carrying out risk assessments to ensure safety for yourself, the customer, and their property.
Systems: Safety Culture, Bybox, Zeno, Smartphone/handheld device
You’ll be a successful Smart Energy Engineer here at OVO if you…
* Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
* Have a minimum of 6 months experience as a Smart Energy Engineer/Dual Fuel Meter installer.
* Hold a current full manual driving license (with up to 6 points), which you can use in the UK.
* Have a strong desire to learn and develop, using creative thinking and adapting to new ways of working.
* Demonstrate key behaviours that align with our OVO values.
* Value different perspectives, skills, and experiences.
* Are comfortable talking to and helping our customers in their homes.
* Are great at multitasking and managing your time effectively.
Let’s talk about what’s in it for you:
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer green benefits and progressive policies to help you feel like you belong at OVO.
For your Belonging:
To support our people, we listen to each other’s experiences and build a truly inclusive workplace. We have 8 Belonging Networks at OVO, led by our people, for our people.
Oh, and one last thing...
If you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
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